on 20-11-2020 08:45
I’ve been working from home since lockdown 2 and all was fine until last Friday. Since then I’ve been experiencing upload speeds of around 0.1mb even though my download has stayed >50mb. This is only the case between 8am-6pm and seems fine outside of these hours. I’ve tried resetting the router but with no success. I’m not sure if this is an issue my end or a local issue (area 21, nw6)
Anyone have any ideas?
on 20-11-2020 09:01
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.
Please do not use screen grabs.
A Guru will be along soon to decipher the info.
on 20-11-2020 09:19
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 418750000 | 3.2 | 37 | 256 qam | 32 |
2 | 202750000 | 7.3 | 37 | 256 qam | 9 |
3 | 210750000 | 7.1 | 37 | 256 qam | 10 |
4 | 218750000 | 6.6 | 37 | 256 qam | 11 |
5 | 226750000 | 6.5 | 37 | 256 qam | 12 |
6 | 234750000 | 6.3 | 37 | 256 qam | 13 |
7 | 242750000 | 6 | 37 | 256 qam | 14 |
8 | 250750000 | 6 | 37 | 256 qam | 15 |
9 | 258750000 | 6 | 37 | 256 qam | 16 |
10 | 266750000 | 6 | 37 | 256 qam | 17 |
11 | 274750000 | 6.3 | 37 | 256 qam | 18 |
12 | 282750000 | 6.3 | 37 | 256 qam | 19 |
13 | 290750000 | 6.5 | 37 | 256 qam | 20 |
14 | 298750000 | 6.4 | 37 | 256 qam | 21 |
15 | 306750000 | 5.9 | 37 | 256 qam | 22 |
16 | 314750000 | 5.5 | 37 | 256 qam | 23 |
17 | 322750000 | 5 | 37 | 256 qam | 24 |
18 | 330750000 | 5 | 37 | 256 qam | 25 |
19 | 370750000 | 4.6 | 38 | 256 qam | 26 |
20 | 378750000 | 4.9 | 37 | 256 qam | 27 |
21 | 386750000 | 4.3 | 37 | 256 qam | 28 |
22 | 394750000 | 4.5 | 38 | 256 qam | 29 |
23 | 402750000 | 4.3 | 37 | 256 qam | 30 |
24 | 410750000 | 4 | 37 | 256 qam | 31 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.3 | 23 | 0 |
2 | Locked | 37.3 | 21 | 0 |
3 | Locked | 37.6 | 13 | 0 |
4 | Locked | 37.3 | 14 | 0 |
5 | Locked | 37.6 | 12 | 0 |
6 | Locked | 37.6 | 16 | 0 |
7 | Locked | 37.6 | 20 | 0 |
8 | Locked | 37.3 | 20 | 0 |
9 | Locked | 37.6 | 10 | 0 |
10 | Locked | 37.3 | 9 | 0 |
11 | Locked | 37.6 | 10 | 0 |
12 | Locked | 37.6 | 9 | 0 |
13 | Locked | 37.6 | 4 | 0 |
14 | Locked | 37.6 | 22 | 0 |
15 | Locked | 37.3 | 41 | 0 |
16 | Locked | 37.3 | 23 | 0 |
17 | Locked | 37.3 | 6 | 0 |
18 | Locked | 37.3 | 19 | 0 |
19 | Locked | 38.6 | 4 | 0 |
20 | Locked | 37.3 | 7 | 0 |
21 | Locked | 37.6 | 21 | 0 |
22 | Locked | 38.6 | 6 | 0 |
23 | Locked | 37.3 | 13 | 0 |
24 | Locked | 37.3 | 72 | 2707 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 34.5 | 5120 | 32 qam | 3 |
2 | 32600000 | 33 | 5120 | 32 qam | 5 |
3 | 39400000 | 34 | 5120 | 32 qam | 4 |
4 | 53700000 | 34.5 | 5120 | 32 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | v9873254k;fg87dsfd;kfoA,. |
Primary Downstream Service Flow
SFID | 11657 |
Max Traffic Rate | 117000047 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 11656 |
Max Traffic Rate | 10500047 |
Max Traffic Burst | 16320 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 20-11-2020 09:24
Your Upstream Channel Modulations are all at 16 QAM, The should be at 64 QAM.
Try a reboot to see if the Hub can renegotiate a better connection using this method ...
Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.
Give it a good 5 minutes put the plug back in and switch the Hub back on.
Allow the Hub a few minutes to fully restart then try your connection again.
Get back to us to let us know how it goes.
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 34.5 | 5120 | 32 qam | 3 |
2 | 32600000 | 33 | 5120 | 32 qam | 5 |
3 | 39400000 | 34 | 5120 | 32 qam | 4 |
4 | 53700000 | 34.5 | 5120 | 32 qam | 2 |
on 20-11-2020 10:45
I tried that but unfortunately it made no difference.
on 20-11-2020 10:51
Try a factory reset on the Hub …
DO NOT DO THIS if the password on the base of the Hub is not legible or missing.
Disconnect all unneeded ethernet cables from the rear of the Hub.
With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.
Depress the pinhole switch for a timed 60 seconds then release.
DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.
Once a steady white and no other lights are illuminated check your system again
on 20-11-2020 11:04
Unfortunately that hasn’t helped either.
on 20-11-2020 11:13
You will need to contact VM I'm sorry to say.
You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.
If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.
on 24-11-2021 13:37
I am suffering the same issues. Plenty of download speed but Zero upload speed.
on 26-11-2021 15:49
Hello Crossy33
Sorry to hear of the upload speed issues experienced, we appreciate you taking the time to raise this via the forums and welcome to the community.
From looking at your connection and equipment there are some issues with power levels which will require a technician. The speeds in relation to your package over the last 5 days have all been in line with your package across both download and upload. barring Monday where there was a dip below 50mb.
I will send you a Private Message to get some more details from you to look into this further.
Rob