Close to zero upload speeds

[Crossy33]

I’ve been working from home since lockdown 2 and all was fine until last Friday. Since then I’ve been experiencing upload speeds of around 0.1mb even though my download has stayed >50mb. This is only the case between 8am-6pm and seems fine outside of these hours. I’ve tried resetting the router but with no success. I’m not sure if this is an issue my end or a local issue (area 21, nw6)

Anyone have any ideas?

[MikeRobbo]

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.

[Crossy33]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	418750000	3.2	37	256 qam	32
2	202750000	7.3	37	256 qam	9
3	210750000	7.1	37	256 qam	10
4	218750000	6.6	37	256 qam	11
5	226750000	6.5	37	256 qam	12
6	234750000	6.3	37	256 qam	13
7	242750000	6	37	256 qam	14
8	250750000	6	37	256 qam	15
9	258750000	6	37	256 qam	16
10	266750000	6	37	256 qam	17
11	274750000	6.3	37	256 qam	18
12	282750000	6.3	37	256 qam	19
13	290750000	6.5	37	256 qam	20
14	298750000	6.4	37	256 qam	21
15	306750000	5.9	37	256 qam	22
16	314750000	5.5	37	256 qam	23
17	322750000	5	37	256 qam	24
18	330750000	5	37	256 qam	25
19	370750000	4.6	38	256 qam	26
20	378750000	4.9	37	256 qam	27
21	386750000	4.3	37	256 qam	28
22	394750000	4.5	38	256 qam	29
23	402750000	4.3	37	256 qam	30
24	410750000	4	37	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.3	23	0
2	Locked	37.3	21	0
3	Locked	37.6	13	0
4	Locked	37.3	14	0
5	Locked	37.6	12	0
6	Locked	37.6	16	0
7	Locked	37.6	20	0
8	Locked	37.3	20	0
9	Locked	37.6	10	0
10	Locked	37.3	9	0
11	Locked	37.6	10	0
12	Locked	37.6	9	0
13	Locked	37.6	4	0
14	Locked	37.6	22	0
15	Locked	37.3	41	0
16	Locked	37.3	23	0
17	Locked	37.3	6	0
18	Locked	37.3	19	0
19	Locked	38.6	4	0
20	Locked	37.3	7	0
21	Locked	37.6	21	0
22	Locked	38.6	6	0
23	Locked	37.3	13	0
24	Locked	37.3	72	2707

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	34.5	5120	32 qam	3
2	32600000	33	5120	32 qam	5
3	39400000	34	5120	32 qam	4
4	53700000	34.5	5120	32 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	v9873254k;fg87dsfd;kfoA,.

Primary Downstream Service Flow

SFID	11657
Max Traffic Rate	117000047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	11656
Max Traffic Rate	10500047
Max Traffic Burst	16320
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	BestEffort

[MikeRobbo]

Your Upstream Channel Modulations are all at 16 QAM, The should be at 64 QAM.

Try a reboot to see if the Hub can renegotiate a better connection using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your connection again.

Get back to us to let us know how it goes.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	34.5	5120	32 qam	3
2	32600000	33	5120	32 qam	5
3	39400000	34	5120	32 qam	4
4	53700000	34.5	5120	32 qam	2

[Crossy33]

I tried that but unfortunately it made no difference.

[MikeRobbo]

Try a factory reset on the Hub …

DO NOT DO THIS if the password on the base of the Hub is not legible or missing.

Disconnect all unneeded ethernet cables from the rear of the Hub.

With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset.

Depress the pinhole switch for a timed 60 seconds then release.

DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up.

Once a steady white and no other lights are illuminated check your system again

[Crossy33]

Unfortunately that hasn’t helped either.

[MikeRobbo]

You will need to contact VM I'm sorry to say.

You can either call in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

[ALASDAIRN]

I am suffering the same issues. Plenty of download speed but Zero upload speed.

[Robert_P]

Hello Crossy33

Sorry to hear of the upload speed issues experienced, we appreciate you taking the time to raise this via the forums and welcome to the community.

From looking at your connection and equipment there are some issues with power levels which will require a technician. The speeds in relation to your package over the last 5 days have all been in line with your package across both download and upload. barring Monday where there was a dip below 50mb.

I will send you a Private Message to get some more details from you to look into this further.

Rob