Check stats as speed only getting around 25mbs

[DJ_Shadow1966]

Hello Teamies

Can somebody have a quick look at stats as I am only getting 25mbs.

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	31	4
DOCSIS 3.1 channels	0	0

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-4.7	38.6	QAM256	25
1	139000000	-4.6	29.8	QAM256	1
2	147000000	-6.4	29.6	QAM256	2
3	155000000	-4.6	29.6	QAM256	3
4	163000000	-4.6	30.4	QAM256	4
5	171000000	-2.8	30.2	QAM256	5
6	179000000	-5.1	30.2	QAM256	6
7	187000000	-3.4	33	QAM256	7
8	195000000	-2.5	35.1	QAM256	8
9	203000000	-5	31.7	QAM256	9
10	211000000	-4.7	35.6	QAM256	10
0	219000000	-4	16.5	UNSUPPORTED	0
0	227000000	-4.5	14.7	UNSUPPORTED	0
13	235000000	-4.3	36.6	QAM256	13
14	243000000	-5.5	36.4	QAM256	14
15	251000000	-5.4	34.3	QAM256	15
16	259000000	-5.9	37.4	QAM256	16
17	267000000	-6.2	36.6	QAM256	17
18	275000000	-6	37.6	QAM256	18
19	283000000	-6.3	37.6	QAM256	19
20	291000000	-4.6	38.6	QAM256	20
21	299000000	-6.6	36.4	QAM256	21
22	307000000	-3.9	37.6	QAM256	22
23	315000000	-4.7	38.6	QAM256	23
24	323000000	-4.9	37.4	QAM256	24
26	339000000	-4.6	37.4	QAM256	26
27	347000000	-3.7	37.4	QAM256	27
28	355000000	-5.9	36.4	QAM256	28
29	363000000	-3.9	37.4	QAM256	29
30	371000000	-7.7	37.4	QAM256	30
31	379000000	-5	37.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.605377	0	0
1	Locked	29.806774	599577	199652
2	Locked	29.574476	772207	23135
3	Locked	29.619953	122196	11791
4	Locked	30.420918	720051	50
5	Locked	30.206408	287008	2203
6	Locked	30.206408	187819	0
7	Locked	32.962662	20903	0
8	Locked	35.083549	145675	0
9	Locked	31.688669	505940	0
10	Locked	35.595078	338926	0
0	NotLocked	16.483475	0	4238
0	NotLocked	14.710762	0	2491
13	Locked	36.609653	298	0
14	Locked	36.386890	395	0
15	Locked	34.345688	262	0
16	Locked	37.355988	0	0
17	Locked	36.609653	0	0
18	Locked	37.636276	0	0
19	Locked	37.636276	0	0
20	Locked	38.605377	0	0
21	Locked	36.386890	0	0
22	Locked	37.636276	0	0
23	Locked	38.605377	0	0
24	Locked	37.355988	0	0
26	Locked	37.355988	0	0
27	Locked	37.355988	0	0
28	Locked	36.386890	27	0
29	Locked	37.355988	0	0
30	Locked	37.355988	0	0
31	Locked	37.355988	0	0

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[DJ_Shadow1966]

Hello

Yeah I am quite a distance to the nearest green box, will wait for a staff member to get to the post to get an engineer out.

Regards Mike

[Ashleigh_C]

Hi there @DJ_Shadow1966

Thanks so much for your post and I am so sorry to hear that you have been having these issues with your connection.

I can see that there are a few issues with specs and that they will require an engineer to take a look. 

I'll pop you a PM now so we can arrange this. 

Thank you. 

[DJ_Shadow1966]

Hello Ash

Cheers I have replied.

Mike

[Ashleigh_C · Accepted solution]

Hello @DJ_Shadow1966

Thanks so much for your private message and confirming your address, I have now booked you a visit for your Hub – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Thank you.
 

[DJ_Shadow1966]

Hello Ash

Many thanks for that I will be in as not working due to my health, but getting lots better.

Regards Mike

[DJ_Shadow1966]

Hello Ash

Engineer has been and gone, a part of my internal cable was faulty 100% excellent service. All back up and running full speed.

Regards Mike

[Steven_L]

Thanks for letting us know @DJ_Shadow1966 and I'm glad that your issues have now been resolved after the technicians visit.

Regards,

Steven_L