on 10-03-2023 11:43
Newly installed Gig1 package with downloads only at aor around 550-600mbs and NO upload speed to talk of <0.3 mbps
While this obviously unacceptable i dont seem able to do a Realspeed test against the line in router mode (once sorted this will be switched to modem mode). Returns a message saying Realspeed is not available on this network, how to fix??
on 10-03-2023 13:04
0.3Mb/s on upload could be a service issue - call 0800 561 0061 it is an automated service for local faults.
Realspeed may be failing due the very poor upstream bandwidth.
on 12-03-2023 15:54
Hi @superloopy
Thanks for posting and welcome back to the community.
I am sorry for the issues you've had with the upload speeds. I will send you a PM now to assist further.
Best wishes.
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on 15-03-2023 14:54
Hi John
I have tried to respond to your DM but it seems to have expired and wondered allow me to reply with the details requested. My fault as I missed the original posting date. Possible to resend?
on 15-03-2023 16:28
Strangely, i ried again and it worked?
Original fail was to do with 'authentication token'?
on 17-03-2023 17:32
Hi superloopy,
Our apologies for the delay in getting back to you on the thread and for any issues with the messages.
I can see you have spoken to my colleague since your last post to us.
Please do let us know if you experience any further issues.
Thanks,