Can someone review my line? Gig1

[qsvm123]

Hey,

I have Gig1 up and running had a few drop outs and the speed is around 200mb on a bad day and around 600mb on a good day.

I would be grateful if someone could review the info? Please also let me know if you need anything else.

Thanks so much, really appreciate it!!

 

[qsvm123]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	330750000	-0.3	37.6	QAM256	25
1	138750000	-2.1	35.1	QAM256	1
2	146750000	-2.1	34.9	QAM256	2
3	154750000	-2	34.9	QAM256	3
4	162750000	-1.9	35.1	QAM256	4
5	170750000	-2.2	34.9	QAM256	5
6	178750000	-2.2	35.1	QAM256	6
7	186750000	-2.2	35.6	QAM256	7
8	194750000	-2.1	35.6	QAM256	8
9	202750000	-2.2	35.6	QAM256	9
10	210750000	-2.2	35.6	QAM256	10
11	218750000	-2.3	35.8	QAM256	11
12	226750000	-2.5	35.8	QAM256	12
13	234750000	-2.8	36.4	QAM256	13
14	242750000	-2.9	36.6	QAM256	14
15	250750000	-3.4	36.6	QAM256	15
16	258750000	-3	36.6	QAM256	16
17	266750000	-2.3	36.6	QAM256	17
18	274750000	-0.5	36.6	QAM256	18
19	282750000	0	37.6	QAM256	19
20	290750000	-0.1	37.6	QAM256	20
21	298750000	-0.5	37.6	QAM256	21
22	306750000	-0.3	37.4	QAM256	22
23	314750000	-0.2	37.4	QAM256	23
24	322750000	0.1	37.6	QAM256	24
26	338750000	-0.7	37.6	QAM256	26
27	346750000	-0.6	37.6	QAM256	27
28	354750000	-1.3	37.6	QAM256	28
29	362750000	-1.4	37.6	QAM256	29
30	370750000	-1.8	37.6	QAM256	30
31	378750000	-2.5	37.6	QAM256	31

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	37.636276	0	0
1	Locked	35.083549	4	0
2	Locked	34.925610	5	0
3	Locked	34.925610	0	0
4	Locked	35.083549	1	0
5	Locked	34.925610	1	0
6	Locked	35.083549	0	0
7	Locked	35.595078	0	0
8	Locked	35.595078	0	0
9	Locked	35.595078	0	0
10	Locked	35.595078	0	0
11	Locked	35.779911	0	0
12	Locked	35.779911	0	0
13	Locked	36.386890	0	0
14	Locked	36.609653	0	0
15	Locked	36.609653	0	0
16	Locked	36.609653	0	0
17	Locked	36.609653	0	0
18	Locked	36.609653	0	0
19	Locked	37.636276	0	0
20	Locked	37.636276	0	0
21	Locked	37.636276	0	0
22	Locked	37.355988	0	0
23	Locked	37.355988	0	0
24	Locked	37.636276	0	0
26	Locked	37.636276	0	0
27	Locked	37.636276	0	0
28	Locked	37.636276	0	0
29	Locked	37.636276	0	0
30	Locked	37.636276	0	0
31	Locked	37.636276	0	0

[qsvm123]

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

94

4K

1840

QAM4096

424

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

40

-2.6

2058152

0

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25800000	49.3	5120 KSym/sec	64QAM	4
2	46200000	50.3	5120 KSym/sec	64QAM	1
3	39400000	49.8	5120 KSym/sec	64QAM	2
4	32600000	49.5	5120 KSym/sec	64QAM	3

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	1	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

Time Priority Description

Thu 01/01/1970 00:01:21	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 12:11:15	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 12:14:22	5	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 12:14:27	6	SW Download INIT - Via Config file cmreg-vmdg640-bbt076-b.cm
Thu 30/09/2021 12:14:41	6	CM-STATUS message sent. Event Type Code: 4; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 12:14:49	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 12:14:53	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 12:15:45	6	SW download Successful - Via Config file
Thu 30/09/2021 12:18:16	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 12:44:33	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 16:19:17	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:22	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 16:26:45	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:22	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 16:33:38	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:20	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 17:03:53	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 17:14:55	5	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 30/09/2021 17:15:12	6	CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu 01/01/1970 00:01:20	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 02/10/2021 00:41:07	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Beth_G]

Hi qsvm123,

Welcome to the Community Forums! Thank you for your first post.

I'm sorry to hear you've not been receiving your expected speeds and have been experiencing connection drops. I can appreciate this must be getting quite frustrating.

I've been able to locate your account and can see that there are some signal issues which will require an engineer's visit to put right. I'm going to pop you over a PM now so I can arrange this with you.

Please find my message from the purple envelope 🙂

Beth

[qsvm123]

Thanks I dropped you a PM. Out of interest what is wrong with the line from the text you see? Just curious. Thanks so much

[Beth_G]

Hi qsvm123

Thanks for your PM, that appointment has now been booked in for you as discussed. Please note that there will be no charge for this appointment 🙂

In regards to your query about the switch from FTTC to FTTP, this isn't something which we can arrange upon request I'm afraid. However we are looking to move all of our customers across to FTTP by 2028. More information can be found here

Let us know how the visit goes!

Beth