I have just signed up for a 12 month contract for the 100mb broadband service. This is more than enough for me nearly all the time. However, there are 2 months of the year, when I could do with the top speed 200mb service. This will give me the top upload speeds I need, for putting videos on my Youtube channel. Can I upgrade my service for a few months, without having to enter into a contract?
After consideration, I decided that I would be prepared to sign a new contract as the 200mb service was only an extra £5 a month at the moment. However, as an existing customer that upgrade is not available to me. As an existing customer, I have to sign up for the TV option as well as the 200mb broadband and phone deal. I'm not interested in the TV services. What gets me, is that a new customer can sign up for the Vivid 200 contract , whereas an existing customer can not upgrade to it!! I have complained to Virgin and am awaiting a reply.