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Alex_p99
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CM-STATUS message sent. Event Type Codes 16 & 24

Getting a lot of these error codes today, upstream now at 16QAM across all 4(usually just one switching between 16/32QAM), and power seems slightly high. Generally getting better performance (reduced background latency) since we had the SH5 on Dec 4, but some bigger peaks seem to be occurring. No attenuator, checked all cables. Will do a reset this evening once the work day is done. No reported issues in area (just every street cabinet in the area without doors).

Any thoughts? Or is it going to be an engineer visit?

BQM

My Broadband Ping - VM Hub 5

Network Log

Time Priority Description

13-12-2021 15:06:49noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 15:02:49noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 15:02:38noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:50:32noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:50:01noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:47:42noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:47:23noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:46:53noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:40:59noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:40:27noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:31:09noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:30:56noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:29:28noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:24:22noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:21:52noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:19:15noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 13:17:19noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 13:16:20noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 13:13:44noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 13:11:59noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 13:09:51noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:54:03noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:51:55noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:50:58noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:48:50noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:46:43noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:30:13noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:28:55noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:25:50noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:24:26noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:15:20noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:11:58noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

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Alex_p99
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Re: CM-STATUS message sent. Event Type Codes 16 & 24

Downstream

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

133100000010.142QAM 25625
213900000011.342QAM 2561
314700000011.342QAM 2562
41550000001142QAM 2563
516300000010.942QAM 2564
61710000001142QAM 2565
717900000010.942QAM 2566
818700000010.942QAM 2567
91950000001142QAM 2568
1020300000010.742QAM 2569
112110000001142QAM 25610
1221900000011.142QAM 25611
1322700000010.842QAM 25612
1423500000010.742QAM 25613
1524300000010.542QAM 25614
1625100000010.242QAM 25615
1725900000010.342QAM 25616
1826700000010.642QAM 25617
1927500000010.442QAM 25618
2028300000010.542QAM 25619
2129100000010.642QAM 25620
2229900000010.542QAM 25621
2330700000010.442QAM 25622
2431500000010.442QAM 25623
2532300000010.442QAM 25624
2633900000010.241QAM 25626
2734700000010.142QAM 25627
283550000009.942QAM 25628
2936300000010.142QAM 25629
3037100000010.142QAM 25630
3137900000010.142QAM 25631

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked421105
2Locked4294199
3Locked4290136
4Locked4280113
5Locked4283130
6Locked4290143
7Locked4293137
8Locked4285148
9Locked4281138
10Locked4267126
11Locked4245140
12Locked4241145
13Locked4236141
14Locked4253126
15Locked4226140
16Locked4224139
17Locked4224118
18Locked4216116
19Locked4213104
20Locked4211118
21Locked4213118
22Locked4224139
23Locked4213127
24Locked422190
25Locked42786
26Locked41069
27Locked42087
28Locked42086
29Locked42464
30Locked42048
31Locked42030

 

Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000043.85120QAM 163
23940000043.55120QAM 164
33260000043.55120QAM 169
42580000043.85120QAM 1610

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Status

Item Status Comments

Acquired Downstream Channel(Hz)331000000Locked
Ranged Upstream Channel(Hz)46200000Ranged
Provisioning StateOnlineOperational
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carl_pearce
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Helpful Answer

Re: CM-STATUS message sent. Event Type Codes 16 & 24

The majority of your downstream power levels are out of spec (-6 to +10 is in spec, 0dBmV being optimal).

Engineer visit required, unless there is a local outage:

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

133100000010.142QAM 25625
213900000011.342QAM 2561
314700000011.342QAM 2562
41550000001142QAM 2563
516300000010.942QAM 2564
61710000001142QAM 2565
717900000010.942QAM 2566
818700000010.942QAM 2567
91950000001142QAM 2568
1020300000010.742QAM 2569
112110000001142QAM 25610
1221900000011.142QAM 25611
1322700000010.842QAM 25612
1423500000010.742QAM 25613
1524300000010.542QAM 25614
1625100000010.242QAM 25615
1725900000010.342QAM 25616
1826700000010.642QAM 25617
1927500000010.442QAM 25618
2028300000010.542QAM 25619
2129100000010.642QAM 25620
2229900000010.542QAM 25621
2330700000010.442QAM 25622
2431500000010.442QAM 25623
2532300000010.442QAM 25624
2633900000010.241QAM 25626
2734700000010.142QAM 25627
283550000009.942QAM 25628
2936300000010.142QAM 25629
3037100000010.142QAM 25630
3137900000010.142QAM 25631
Zoie_P
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Re: CM-STATUS message sent. Event Type Codes 16 & 24

Hi Alex_P99, 

Thank you for your post 🙂 

I am so sorry you are having issues, I have checked your power levels and you require a tech, I can get this booked in for you. 

I will pop you over a PM to get some details.

Zoie

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Tom_F
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Re: CM-STATUS message sent. Event Type Codes 16 & 24

Thanks for getting back to me @Alex_p99. I've booked a visit from an engineer, you will find confirmation of the appointment via your online account (virg.in/myVM) and can reschedule from there as well if needed.

 

Please keep us posted with how you get on, or let us know if there's anything else we can help with. 

 

Tom 

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