CM-STATUS message sent. Event Type Codes 16 & 24

[Alex_p99]

Getting a lot of these error codes today, upstream now at 16QAM across all 4(usually just one switching between 16/32QAM), and power seems slightly high. Generally getting better performance (reduced background latency) since we had the SH5 on Dec 4, but some bigger peaks seem to be occurring. No attenuator, checked all cables. Will do a reset this evening once the work day is done. No reported issues in area (just every street cabinet in the area without doors).

Any thoughts? Or is it going to be an engineer visit?

BQM

Network Log

Time Priority Description

13-12-2021 15:06:49	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 15:02:49	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 15:02:38	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:50:32	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:50:01	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:47:42	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:47:23	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:46:53	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:40:59	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:40:27	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:31:09	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:30:56	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:29:28	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:24:22	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:21:52	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 14:19:15	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 13:17:19	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 13:16:20	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 13:13:44	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 13:11:59	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 13:09:51	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:54:03	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:51:55	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:50:58	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:48:50	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:46:43	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:30:13	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:28:55	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:25:50	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:24:26	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:15:20	notice	CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-12-2021 12:11:58	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Alex_p99]

Downstream

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	10.1	42	QAM 256	25
2	139000000	11.3	42	QAM 256	1
3	147000000	11.3	42	QAM 256	2
4	155000000	11	42	QAM 256	3
5	163000000	10.9	42	QAM 256	4
6	171000000	11	42	QAM 256	5
7	179000000	10.9	42	QAM 256	6
8	187000000	10.9	42	QAM 256	7
9	195000000	11	42	QAM 256	8
10	203000000	10.7	42	QAM 256	9
11	211000000	11	42	QAM 256	10
12	219000000	11.1	42	QAM 256	11
13	227000000	10.8	42	QAM 256	12
14	235000000	10.7	42	QAM 256	13
15	243000000	10.5	42	QAM 256	14
16	251000000	10.2	42	QAM 256	15
17	259000000	10.3	42	QAM 256	16
18	267000000	10.6	42	QAM 256	17
19	275000000	10.4	42	QAM 256	18
20	283000000	10.5	42	QAM 256	19
21	291000000	10.6	42	QAM 256	20
22	299000000	10.5	42	QAM 256	21
23	307000000	10.4	42	QAM 256	22
24	315000000	10.4	42	QAM 256	23
25	323000000	10.4	42	QAM 256	24
26	339000000	10.2	41	QAM 256	26
27	347000000	10.1	42	QAM 256	27
28	355000000	9.9	42	QAM 256	28
29	363000000	10.1	42	QAM 256	29
30	371000000	10.1	42	QAM 256	30
31	379000000	10.1	42	QAM 256	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	42	1	105
2	Locked	42	94	199
3	Locked	42	90	136
4	Locked	42	80	113
5	Locked	42	83	130
6	Locked	42	90	143
7	Locked	42	93	137
8	Locked	42	85	148
9	Locked	42	81	138
10	Locked	42	67	126
11	Locked	42	45	140
12	Locked	42	41	145
13	Locked	42	36	141
14	Locked	42	53	126
15	Locked	42	26	140
16	Locked	42	24	139
17	Locked	42	24	118
18	Locked	42	16	116
19	Locked	42	13	104
20	Locked	42	11	118
21	Locked	42	13	118
22	Locked	42	24	139
23	Locked	42	13	127
24	Locked	42	21	90
25	Locked	42	7	86
26	Locked	41	0	69
27	Locked	42	0	87
28	Locked	42	0	86
29	Locked	42	4	64
30	Locked	42	0	48
31	Locked	42	0	30

Upstream

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	43.8	5120	QAM 16	3
2	39400000	43.5	5120	QAM 16	4
3	32600000	43.5	5120	QAM 16	9
4	25800000	43.8	5120	QAM 16	10

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Status

Item Status Comments

Acquired Downstream Channel(Hz)	331000000	Locked
Ranged Upstream Channel(Hz)	46200000	Ranged
Provisioning State	Online	Operational

[carl_pearce · Accepted solution]

The majority of your downstream power levels are out of spec (-6 to +10 is in spec, 0dBmV being optimal).

Engineer visit required, unless there is a local outage:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	10.1	42	QAM 256	25
2	139000000	11.3	42	QAM 256	1
3	147000000	11.3	42	QAM 256	2
4	155000000	11	42	QAM 256	3
5	163000000	10.9	42	QAM 256	4
6	171000000	11	42	QAM 256	5
7	179000000	10.9	42	QAM 256	6
8	187000000	10.9	42	QAM 256	7
9	195000000	11	42	QAM 256	8
10	203000000	10.7	42	QAM 256	9
11	211000000	11	42	QAM 256	10
12	219000000	11.1	42	QAM 256	11
13	227000000	10.8	42	QAM 256	12
14	235000000	10.7	42	QAM 256	13
15	243000000	10.5	42	QAM 256	14
16	251000000	10.2	42	QAM 256	15
17	259000000	10.3	42	QAM 256	16
18	267000000	10.6	42	QAM 256	17
19	275000000	10.4	42	QAM 256	18
20	283000000	10.5	42	QAM 256	19
21	291000000	10.6	42	QAM 256	20
22	299000000	10.5	42	QAM 256	21
23	307000000	10.4	42	QAM 256	22
24	315000000	10.4	42	QAM 256	23
25	323000000	10.4	42	QAM 256	24
26	339000000	10.2	41	QAM 256	26
27	347000000	10.1	42	QAM 256	27
28	355000000	9.9	42	QAM 256	28
29	363000000	10.1	42	QAM 256	29
30	371000000	10.1	42	QAM 256	30
31	379000000	10.1	42	QAM 256	31

[Zoie_P]

Hi Alex_P99, 

Thank you for your post 🙂 

I am so sorry you are having issues, I have checked your power levels and you require a tech, I can get this booked in for you. 

I will pop you over a PM to get some details.

Zoie

[Tom_F]

Thanks for getting back to me @Alex_p99. I've booked a visit from an engineer, you will find confirmation of the appointment via your online account (virg.in/myVM) and can reschedule from there as well if needed.

Please keep us posted with how you get on, or let us know if there's anything else we can help with. 

Tom