on 06-02-2021 10:51
Are the forum team able to look at my broadband connection..
some very serious buffering going on in the last 72 hrs...is there a fault with my equipment or problems in my area
thanks
on 11-07-2021 10:45
Anyone able to help here.
must be something strange going on in my area…
buffering is terrible
on 11-07-2021 10:48
@dazzabird wrote:Anyone able to help here.
<snip>
VM mods will respond in a while, meantime can you post the power levels, pre and postRS errors and network log.
Also setup a BQM here www.thinkbroadband.com/ping
Have you checked the Service Status page via your VM account?
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on 12-07-2021 09:26
Good Morning dazzabird, and thanks for your post
It appears that an outage is currently present in your local area that is due to be fixed at 3pm today
We apologise for any inconvenience this may cause you
Kindest regards,
David_Bn
on 13-07-2021 11:18
Thank you for replying.
can I get a understanding of what this fault is….it’s not showing on my service status as a fault and my HUB 2AC is showing its normal lights etc.
thanks
on 13-07-2021 11:23
Sorry dazzabird, we don't have access to the fault specific's I'm afraid. The estimated fix time is the same, today at 3pm and the engineers will be working hard to get this fully resolved as quickly as possible.
Rob
on 13-07-2021 22:14
Can you detail how I do that please
on 13-07-2021 22:17
Although I have received a text saying the fault has cleared.
can the mods here check my connection as the buffering is still present…
i have rebooted my hub and the connection is bad….
im about 3 feet away from the Hub with a iPad Pro and trying to watch. YouTube video and it’s terrible
also trying to watch a film via a Apple TV device ( wired ) is almost impossible
on 13-07-2021 22:18
on 13-07-2021 22:31
do you use the virgin media hub 3 ? that might be coursing the problem