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Vantage1973
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Broadband

Hi, broadband unusable from about 6pm every night....phoned virgin today only to be told there is a major fault with an estimated fix in June.... there is no fault showing in service status, can't believe that virgin think this is acceptable....

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Re: Broadband

Hi Vantage1973,

Would you like me to find out more about this fault for you? I'll also re-test your connection just to make sure there's nothing else causing a problem. But I'm not able to locate your Hub details from here, so please reply to my PM (purple envelope icon, top right of page) with the requested information, and I'll see what I can do to help/advise.


Jen
Forum Team



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Vantage1973
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Re: Broadband

Hi any progress??
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Re: Broadband

Hi Vantage1973,

Thanks for getting back to me with that information Smiley Happy

Your Hub is reporting high upstream power levels and there are no corresponding issues on the network segment. So I shall need to arrange for an engineer to take a look. 

Please reply to my PM (purple envelope icon, top right of page) and I'll get an appointment booked in for you.

Thanks Smiley Happy


Jen
Forum Team



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