on 07-03-2023 11:38
Getting Lag spikes when working and really struggling as it is happening everyday. thank you.
Downstream bonded channels
1 | 258000000 | 4.9 | 40 | QAM 256 | 16 |
2 | 138000000 | 4.4 | 40 | QAM 256 | 1 |
3 | 146000000 | 4.3 | 40 | QAM 256 | 2 |
4 | 154000000 | 4.4 | 40 | QAM 256 | 3 |
5 | 162000000 | 4.6 | 40 | QAM 256 | 4 |
6 | 170000000 | 4.7 | 40 | QAM 256 | 5 |
7 | 178000000 | 5 | 40 | QAM 256 | 6 |
8 | 186000000 | 5.4 | 40 | QAM 256 | 7 |
9 | 194000000 | 5.8 | 40 | QAM 256 | 8 |
10 | 202000000 | 5.6 | 40 | QAM 256 | 9 |
11 | 210000000 | 5.7 | 41 | QAM 256 | 10 |
12 | 218000000 | 5.5 | 41 | QAM 256 | 11 |
13 | 226000000 | 5.1 | 40 | QAM 256 | 12 |
14 | 234000000 | 4.5 | 40 | QAM 256 | 13 |
15 | 242000000 | 3.4 | 40 | QAM 256 | 14 |
16 | 250000000 | 3.4 | 40 | QAM 256 | 15 |
17 | 266000000 | 5.6 | 41 | QAM 256 | 17 |
18 | 274000000 | 5.7 | 41 | QAM 256 | 18 |
19 | 282000000 | 6.1 | 41 | QAM 256 | 19 |
20 | 290000000 | 6.2 | 41 | QAM 256 | 20 |
21 | 298000000 | 6.2 | 41 | QAM 256 | 21 |
22 | 306000000 | 6.4 | 41 | QAM 256 | 22 |
23 | 314000000 | 6.3 | 41 | QAM 256 | 23 |
24 | 322000000 | 6.4 | 41 | QAM 256 | 24 |
25 | 330000000 | 6.3 | 41 | QAM 256 | 25 |
26 | 338000000 | 6 | 40 | QAM 256 | 26 |
27 | 346000000 | 5.9 | 41 | QAM 256 | 27 |
28 | 354000000 | 6 | 41 | QAM 256 | 28 |
29 | 362000000 | 5.9 | 41 | QAM 256 | 29 |
30 | 370000000 | 5.9 | 41 | QAM 256 | 30 |
31 | 378000000 | 6 | 41 | QAM 256 | 31 |
Downstream bonded channels
1 | Locked | 40 | 0 | 0 |
2 | Locked | 40 | 0 | 0 |
3 | Locked | 40 | 0 | 0 |
4 | Locked | 40 | 0 | 0 |
5 | Locked | 40 | 0 | 0 |
6 | Locked | 40 | 0 | 0 |
7 | Locked | 40 | 0 | 0 |
8 | Locked | 40 | 0 | 0 |
9 | Locked | 40 | 0 | 0 |
10 | Locked | 40 | 0 | 0 |
11 | Locked | 41 | 0 | 0 |
12 | Locked | 41 | 0 | 0 |
13 | Locked | 40 | 0 | 0 |
14 | Locked | 40 | 0 | 0 |
15 | Locked | 40 | 0 | 0 |
16 | Locked | 40 | 0 | 0 |
17 | Locked | 41 | 0 | 0 |
18 | Locked | 41 | 0 | 0 |
19 | Locked | 41 | 0 | 0 |
20 | Locked | 41 | 0 | 0 |
21 | Locked | 41 | 0 | 0 |
22 | Locked | 41 | 0 | 0 |
23 | Locked | 41 | 0 | 0 |
24 | Locked | 41 | 0 | 0 |
25 | Locked | 41 | 0 | 0 |
26 | Locked | 40 | 0 | 0 |
27 | Locked | 41 | 0 | 0 |
28 | Locked | 41 | 0 | 0 |
29 | Locked | 41 | 0 | 0 |
30 | Locked | 41 | 0 | 0 |
31 | Locked | 41 | 0 | 0 |
Upstream bonded channels
0 | 49600000 | 45.8 | 5120 | QAM 64 | 1 |
1 | 43100000 | 45.3 | 5120 | QAM 64 | 2 |
2 | 36600000 | 44.8 | 5120 | QAM 64 | 3 |
3 | 30100000 | 44.8 | 5120 | QAM 64 | 4 |
4 | 23600000 | 44.5 | 5120 | QAM 64 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network Log
05-03-2023 13:49:14 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:49:14 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:49:10 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
05-03-2023 13:49:04 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:49:04 | warning | Dynamic Range Window violation |
05-03-2023 13:49:04 | warning | Dynamic Range Window violation |
05-03-2023 13:49:04 | warning | Dynamic Range Window violation |
05-03-2023 13:49:04 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:49:04 | warning | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:49:04 | warning | Dynamic Range Window violation |
05-03-2023 13:49:04 | warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:49:04 | warning | Dynamic Range Window violation |
05-03-2023 13:49:04 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:49:04 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:48:59 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:48:47 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:48:44 | notice | Honoring MDD; IP provisioning mode = IPv4 |
05-03-2023 13:48:35 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:48:24 | critical | Cable Modem Reboot via RG reboot command |
05-03-2023 13:31:39 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:31:27 | critical | Cable Modem Reboot via RG reboot command |
21-02-2023 18:50:42 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
21-02-2023 18:50:31 | critical | Cable Modem Reboot via RG reboot command |
06-02-2023 21:27:43 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-02-2023 21:27:43 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-02-2023 21:08:11 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-02-2023 21:07:06 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
25-01-2023 07:05:35 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
25-01-2023 07:05:02 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-01-2023 22:07:08 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
21-01-2023 20:42:48 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
21-01-2023 19:55:14 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 07-03-2023 11:55
According to the Network Log there were connection problems on the 5th, but they aren't reflected in the other data which are perfect. Have you just reset the Hub?
Set up a free BQM at https://www.thinkbroadband.com/broadband/monitoring/quality
and post a live link to it here. After 24 hours that will help show what is causing your problems.
on 07-03-2023 12:18
Yes. I've reset the router and I already have a thinkbroadband setup. It's happening everyday and seems to have gotten worse. Thank you for replying
on 07-03-2023 12:19
Post the live link here so we can see the problem.
on 07-03-2023 12:27
Hope this is the live link, thank you
https://www.thinkbroadband.com/broadband/monitoring/quality/share/e804d34ddebd7c29d04d1badc3b63dfaebe0920d
on 07-03-2023 13:36
That looks pretty good at the moment. I'd swap it for mine! Will check it tomorrow.
on 09-03-2023 15:58
Hi @paulgills
Welcome back to our community forums and sorry to hear you have been having lag issues. This is certainly not ideal and we want to best help. Just to confirm, is the issue still ongoing since the last posting? I have run a test on your service and everything seems in order. Please get back to us when you can.
Thanks,
on 10-03-2023 20:18
yes its still dropping and seem to be lagging out of calls
on 13-03-2023 13:13
Hi @paulgills,
Thank you for confirming. I've just checked your live BQM that you shared earlier and there's nothing notable being picked up there currently, and I'm not picking up anything on our systems either.
Is your wired connection impacted too, or is it just your wireless/Wi-Fi connection?
Thanks,
on 13-03-2023 16:56