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Broadband

paulgills
Joining in

on ‎07-03-2023 11:38

Getting Lag spikes when working and really struggling as it is happening everyday. thank you.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12580000004.940QAM 25616
21380000004.440QAM 2561
31460000004.340QAM 2562
41540000004.440QAM 2563
51620000004.640QAM 2564
61700000004.740QAM 2565
7178000000540QAM 2566
81860000005.440QAM 2567
91940000005.840QAM 2568
102020000005.640QAM 2569
112100000005.741QAM 25610
122180000005.541QAM 25611
132260000005.140QAM 25612
142340000004.540QAM 25613
152420000003.440QAM 25614
162500000003.440QAM 25615
172660000005.641QAM 25617
182740000005.741QAM 25618
192820000006.141QAM 25619
202900000006.241QAM 25620
212980000006.241QAM 25621
223060000006.441QAM 25622
233140000006.341QAM 25623
243220000006.441QAM 25624
253300000006.341QAM 25625
26338000000640QAM 25626
273460000005.941QAM 25627
28354000000641QAM 25628
293620000005.941QAM 25629
303700000005.941QAM 25630
31378000000641QAM 25631

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4000
2Locked4000
3Locked4000
4Locked4000
5Locked4000
6Locked4000
7Locked4000
8Locked4000
9Locked4000
10Locked4000
11Locked4100
12Locked4100
13Locked4000
14Locked4000
15Locked4000
16Locked4000
17Locked4100
18Locked4100
19Locked4100
20Locked4100
21Locked4100
22Locked4100
23Locked4100
24Locked4100
25Locked4100
26Locked4000
27Locked4100
28Locked4100
29Locked4100
30Locked4100
31Locked4100

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000045.85120QAM 641
14310000045.35120QAM 642
23660000044.85120QAM 643
33010000044.85120QAM 644
42360000044.55120QAM 645

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

Network Log

Time Priority Description
05-03-2023 13:49:14noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-03-2023 13:49:14warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-03-2023 13:49:10noticeREGISTRATION COMPLETE - Waiting for Operational status
05-03-2023 13:49:04warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-03-2023 13:49:04warningDynamic Range Window violation
05-03-2023 13:49:04warningDynamic Range Window violation
05-03-2023 13:49:04warningDynamic Range Window violation
05-03-2023 13:49:04warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-03-2023 13:49:04warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-03-2023 13:49:04warningDynamic Range Window violation
05-03-2023 13:49:04warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-03-2023 13:49:04warningDynamic Range Window violation
05-03-2023 13:49:04warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-03-2023 13:49:04warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-03-2023 13:48:59noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-03-2023 13:48:47warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-03-2023 13:48:44noticeHonoring MDD; IP provisioning mode = IPv4
05-03-2023 13:48:35criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-03-2023 13:48:24criticalCable Modem Reboot via RG reboot command
05-03-2023 13:31:39criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
05-03-2023 13:31:27criticalCable Modem Reboot via RG reboot command
21-02-2023 18:50:42criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-02-2023 18:50:31criticalCable Modem Reboot via RG reboot command
06-02-2023 21:27:43criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-02-2023 21:27:43critical16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-02-2023 21:08:11criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
06-02-2023 21:07:06criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-01-2023 07:05:35criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
25-01-2023 07:05:02criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
24-01-2023 22:07:08criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-01-2023 20:42:48criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-01-2023 19:55:14criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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9 REPLIES 9

jpeg1
Alessandro Volta

on ‎07-03-2023 11:55

According to the Network Log there were connection problems on the 5th, but they aren't reflected in the other data which are perfect.  Have you just reset the Hub? 

Set up a free BQM at https://www.thinkbroadband.com/broadband/monitoring/quality

and post a live link to it here. After 24 hours that will help show what is causing your problems. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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paulgills
Joining in
In response to jpeg1

on ‎07-03-2023 12:18

Yes. I've reset the router and I already have a thinkbroadband setup. It's happening everyday and seems to have gotten worse. Thank you for replying 

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jpeg1
Alessandro Volta
In response to paulgills

on ‎07-03-2023 12:19

Post the live link here so we can see the problem. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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paulgills
Joining in
In response to jpeg1

on ‎07-03-2023 12:27

Hope this is the live link, thank you

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e804d34ddebd7c29d04d1badc3b63dfaebe0920d

 

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jpeg1
Alessandro Volta
In response to paulgills

on ‎07-03-2023 13:36

That looks pretty good at the moment. I'd swap it for mine!  Will check it tomorrow. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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Akua_A
Forum Team
Forum Team

on ‎09-03-2023 15:58

Hi @paulgills 

Welcome back to our community forums and sorry to hear you have been having lag issues. This is certainly not ideal and we want to best help. Just to confirm, is the issue still ongoing since the last posting? I have run a test on your service and everything seems in order. Please get back to us when you can.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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paulgills
Joining in
In response to Akua_A

on ‎10-03-2023 20:18

yes its still dropping and seem to be lagging out of calls

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Zach_R
Forum Team
Forum Team
In response to paulgills

on ‎13-03-2023 13:13

Hi @paulgills,

Thank you for confirming. I've just checked your live BQM that you shared earlier and there's nothing notable being picked up there currently, and I'm not picking up anything on our systems either.

Is your wired connection impacted too, or is it just your wireless/Wi-Fi connection?

Thanks,
 


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!


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legacy1
Alessandro Volta
In response to Zach_R

on ‎13-03-2023 16:56

BQM to the hub will show nothing its when you get the BQM over Ethernet that shows the full Picture because how do we known the problem is with the Ethernet or wifi and even then! its only ICMP.

Get own router with 1Gb ports put hub in modem mode
---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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