Broadband upgrade

[roypotter98]

Hi I would like to know how long does it to take for Virgin to upgrade your broadband speed from 200 to 500? Is it hours, days or weeks 

[Resonate]

Hours if new equipment is not required.

[newapollo]

Hi @roypotter98 

It also depends on how you requested the speed upgrade.

If you placed the request online via My Virgin Media, or via text or whatsapp  it's usually a couple of days as it needs to be input manually, but in the case of exceptional services may take up to five working days.

If it was over the phone it's usually instant unless a new hub or any other new equipment has been ordered.

If it's part of a Volt upgrade it's usually around 14 days after the sim is boosted

[roypotter98]

Without sounding daft how would I actually know it’s been done ? I’ve had no email to say it has. 

Many Thanks 

[carl_pearce]

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@roypotter98 wrote:

Without sounding daft how would I actually know it’s been done ? I’ve had no email to say it has. 

Many Thanks 

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Access your HUB on 192.168.0.1, then the 'Check Router Status' option, just underneath the login boxes.

Then select the 'Configuration' tab, that will look something like:

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	wrkldJKDHSUBsgvca69834ncx

Primary Downstream Service Flow

SFID	889
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	1420
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	16320
Scheduling Type	bestEffort

You are looking for the two 'Max Traffic Rate' options to determine your current download and upload speeds.

[roypotter98]

The numbers are 22000061 so I guess it’s not been done 

[carl_pearce]

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@roypotter98 wrote:

The numbers are 22000061 so I guess it’s not been done 

---

Correct.

[Paulina_Z]

Hi @roypotter98,

Welcome to our Community Forums! Thank you for your first post and I'm sorry to hear that you're experiencing some issues with your speeds at the moment!

Have you been able to reboot your Hub to see if this improves your speeds? You can see how to run a Speed Test via our website to see results.

I was able to check our systems and it all looks fine on our end. Please give it a go and let us know how you get on. 🙂

Thank you.