on 21-11-2022 10:03
We were recently upgraded to 136mbs from 100mbs but a number of areas of house that we got good signal we now don’t.
We get the 136mbs but in a much narrower vertical funnel.
How can we revert to better spread of signal. The extra speed is virtually irrelevant but the lack of broadband now in some rooms is a real problem
thanks for any advice
on 04-12-2022 16:12
Thanks - I have an Ethernet cable but as the hub is located in one room and where it is located there is no issue with speeds I did not under the purpose of using on say a lap top?
jonathan
on 04-12-2022 16:35
on 06-12-2022 17:14
Hello Keeleys2Q
Thanks for posting in regards to your wireless network signal strength, were you able to follow the advice and steps offered by jbrennad? Did they help at all?
We have these tips available to help with broadband issues:
When running a speed test we would always recommend running this via a wired connection This can be completed using an ethernet cable via a PC or laptop and will allow us to see the speeds available at the Hub.
We do have the Connect App https://virg.in/connectapp that will allow you to scan your property to optimise the wireless network and if needed order pod's. Depending on your package these may be free but any package is eligible for these if needed.
You can also give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1 then option 2 this will get you through to the Broadband technical team who will be able to look into this further for you.
Rob
on 06-12-2022 17:44
Rob thanks but if you read the emails you would know. various tests done. I am still waiting for Megan to come back to me re a Wi-Fi pod as I also did the speed tests and provided the results to her.
Jonathan
on 08-12-2022 20:33
Hi Jonathan,
I've been able to take a look at things from our side, running through a few checks, can you please reboot your hub for me, and if possible are you able to move any devices over to a wired connection?
Alex_Rm
on 08-12-2022 21:27
Hello Alex
just rebooting now. I don’t have any wired devices. iPhones iPads Tv etc all work in the Wi-Fi. The hub is in a bedroom above the lounge.
I have no issue with speed in bedroom lounge or room above. I get the full speed. It is the peripheral rooms that used to get a slower but steady speed that now drop out all the time like the kitchen and the office that are causing problems.
on 12-12-2022 10:22
Thank you for that information. To confirm, do you have any boosters or power line adapters?
^Martin
on 12-12-2022 12:55
Hello
No, have not been required before
Thanks
Jonathan
on 14-12-2022 13:24
Can you scan the property using the Connect App please? This will help optimise the wireless network and recognise any blackspots in the property. If required, it will also allow you to order the Pod's.
let us know if this helps.
Rob
on 14-12-2022 13:40
Did that 10/15 emails ago thanks. Miranda was due to be coming back to me re wifi pods but hasn’t
Jonathan