on 14-08-2022 13:22
Just noticed that my discount period has ended and in May bill went up to around £75 for 200 Mb Broadband, TV and phone. In June it went up again to around £95 and has stayed there. Some of my speeds this year have been 11.46 Mb/s (13 Jan), 21.90 Mb/s (23 Feb), 0.68 Mb/s (21 May), 0.49 Mb/s (20 Jun), 8.39 Mb/s (8 Jul) and 1.71 Mb/s (7 Aug). This is way worse than I was getting on the 100Mb service. I think I've only seen the speed over 100 Mb a couple of times. I just did a test on here and it tells me my hub needs re-setting as it is in modem mode and this could cause issues. I have been using that mode as the wi-fi was so poor using the Virgin router. What issues could be caused by modem mode ? I have read a number of times of people claiming that Virgin deliberately scupper the speed when you use modem mode and re-route your broadband via a slower server.
on 14-08-2022 14:51
on 14-08-2022 19:54
Thanks, I'll look at this although my desktop was connected exactly like this until it was moved for re-decorating. Also, regardless of the method of testing the range of speeds and getting speeds of less than 1 Mb/s suggests to me something going other then the method of testing. I also get extreme buffering on TV sometimes so these results are not just from one source.
on 15-08-2022 14:10
on 15-08-2022 14:41
See below:
Will look at the rest later.
on 15-08-2022 15:00
on 15-08-2022 16:06
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 379000000 | 2.2 | 37 | 256 qam | 31 |
2 | 203000000 | 3.5 | 38 | 256 qam | 9 |
3 | 211000000 | 3.4 | 38 | 256 qam | 10 |
4 | 219000000 | 3.2 | 38 | 256 qam | 11 |
5 | 227000000 | 3.2 | 38 | 256 qam | 12 |
6 | 235000000 | 3 | 37 | 256 qam | 13 |
7 | 243000000 | 2.2 | 37 | 256 qam | 14 |
8 | 251000000 | 1.7 | 37 | 256 qam | 15 |
9 | 259000000 | 1.5 | 38 | 256 qam | 16 |
10 | 267000000 | 1.5 | 38 | 256 qam | 17 |
11 | 275000000 | 1.4 | 38 | 256 qam | 18 |
12 | 283000000 | 1.2 | 38 | 256 qam | 19 |
13 | 291000000 | 1.4 | 37 | 256 qam | 20 |
14 | 299000000 | 1.7 | 37 | 256 qam | 21 |
15 | 307000000 | 2.2 | 37 | 256 qam | 22 |
16 | 315000000 | 2.5 | 37 | 256 qam | 23 |
17 | 323000000 | 2.7 | 37 | 256 qam | 24 |
18 | 331000000 | 2.9 | 37 | 256 qam | 25 |
19 | 339000000 | 2.5 | 37 | 256 qam | 26 |
20 | 347000000 | 2 | 38 | 256 qam | 27 |
21 | 355000000 | 2.5 | 37 | 256 qam | 28 |
22 | 363000000 | 2.4 | 38 | 256 qam | 29 |
23 | 371000000 | 2.4 | 38 | 256 qam | 30 |
24 | 387000000 | 1.7 | 37 | 256 qam | 32 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 5 | 0 |
2 | Locked | 38.6 | 4 | 0 |
3 | Locked | 38.6 | 4 | 0 |
4 | Locked | 38.6 | 5 | 0 |
5 | Locked | 38.9 | 6 | 0 |
6 | Locked | 37.6 | 5 | 0 |
7 | Locked | 37.6 | 0 | 0 |
8 | Locked | 37.6 | 0 | 0 |
9 | Locked | 38.6 | 0 | 0 |
10 | Locked | 38.6 | 0 | 0 |
11 | Locked | 38.6 | 5 | 0 |
12 | Locked | 38.6 | 5 | 0 |
13 | Locked | 37.6 | 4 | 0 |
14 | Locked | 37.6 | 3 | 0 |
15 | Locked | 37.6 | 5 | 0 |
16 | Locked | 37.6 | 5 | 0 |
17 | Locked | 37.6 | 6 | 0 |
18 | Locked | 37.6 | 5 | 0 |
19 | Locked | 37.6 | 0 | 0 |
20 | Locked | 38.6 | 0 | 0 |
21 | Locked | 37.6 | 5 | 0 |
22 | Locked | 38.6 | 5 | 0 |
23 | Locked | 38.9 | 5 | 0 |
24 | Locked | 37.6 | 0 | 0 |
on 15-08-2022 16:07
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300039 | 46.5 | 5120 | 64 qam | 9 |
2 | 39400026 | 44 | 5120 | 64 qam | 12 |
3 | 46199996 | 44.5 | 5120 | 64 qam | 11 |
4 | 53699983 | 46.5 | 5120 | 64 qam | 10 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
15/08/2022 14:56:36 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/08/2022 12:25:19 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/08/2022 12:25:19 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/08/2022 02:38:20 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/08/2022 00:25:19 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
11/08/2022 00:25:19 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/08/2022 12:25:18 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/08/2022 12:25:18 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/08/2022 03:06:8 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/08/2022 00:25:19 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/08/2022 00:25:19 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2022 21:18:31 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2022 20:56:12 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2022 20:56:12 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
29/07/2022 11:08:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2022 14:54:30 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2022 14:54:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/07/2022 15:03:44 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/07/2022 02:54:30 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/07/2022 02:54:30 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 15-08-2022 19:37
on 15-08-2022 21:03
I tried to connect direct to the hub but couldn't make it work. When I did diagnostics on the ethernet adaptor it said that the IP configuration was invalid. Do I have to put it back in router mode first ?