Broadband speed

[Patricia161]

• Have upgraded package to 350mb download but only getting 80mb download on my iPad how do you get engineer out as every time I phone we go through same procedures and nothing gets better 

[Richw1982]

Hi,

-  Try a pinhole reset to force any updates.  Press and hold reset button on back for 15 seconds then release for 5.  Repeat this 3 times and wait 10 mins for it to load back up.

-  Log into GUI by typing 192.168.0.1 into a web browser then go to 

Advanced Settings > Wireless > Wireless Signal

1)  Make sure 2.4 and 5 are enabled.

2)  Scroll to bottom and disable smart Wi-Fi.

3)  Select 20 on 2.4GHz

4)  Select 20/40/80 on 5GHz.

Save settings.

(Wi-Fi will drop out and then re-connect)

Re-enable smart Wi-Fi and save settings again.

[Patricia161]

If I do this will I have to put password in again for all my devices

[Adduxi]

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@Patricia161 wrote:

If I do this will I have to put password in again for all my devices

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No, only if you change the passwords on the wifi.  Also VM will only accept speed tests via a wired connection direct to the Hub.

[Patricia161]

Thank you for your reply speeds are up now so everything sorted

[jbrennand]

Tell us who and what sorted it ?

[Patricia161]

It just sorted itself maybe it needed 36hours from when upgrade went through 

[jem101]

@Patricia161 unfortunately, no once the upgraded config is sent to the hub and it reboot, then the speed change happens immediately, there's no 'settling down' time. This is actually a worry since it hints towards you either having an intermittent connectivity issue or possibly they didn't actually bother to upgrade you for a day. I'll tend towards the former, so keep a check on your connection and come back if you have problems in the future.

[Patricia161]

Speed seem to sort itself and still working at moment so hopefully no more problem Thanks everyone who tried to help

[Steven_L]

Thanks for coming back to us @Patricia161, I'm glad that your speed issues have been sorted.

Please let us know if you need any further assistance. 

Regards,

Steven_L