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Broadband speed slow

chrishopppi
Tuning in

Hi, Anyone have any suggestions for what to do; my internet in London is being super slow. 5-15MB download, 0.08-1.5MB upload. Tried everything Virgin recommended, and their diagnostics says it's fine. Any help from experts welcome. Thanks

14 REPLIES 14

Anonymous
Not applicable

Those are retro speeds. 

Check for local issues on 0800 561 0061 and ensure that all cables and connections are tight and secure and not kinked or damaged. 

If still an issue we can look at your hub stats. 

Hi, thanks for the reply. All cables seem to be connected properly, and not kinked. The number said no issues locally. 

 

What do you recommend with the hub please? Feeling increasingly like I'll need a VM callout at this rate; work is impossible!

 

Thanks

Anonymous
Not applicable

Use your browser to navigate to 192.168.0.1 (Modem Mode users will need to go to 192.168.100.1)

Superhub and Superhub 2/AC will find “Router Status” in the right hand corner. Click this to access your hub stats. Hub 3 users will find “Check Router Status” below the log in screen to access this information.

Copy and paste your Downstream, Upstream and Network log into your post and we’ll have a look. 

Hi, I can't see the option to check status. I've run diagnostics, and it came up with this. Also I've included a screenshot of my options - unsure what I need to navigate to. Thanks

Screenshot 2022-06-21 at 11.09.29.pngScreenshot 2022-06-21 at 11.12.09.png

Anonymous
Not applicable

Try Advanced Settings, Tools, Network Status. 

Ahh, I see it. Thanks. See below.

 

Screenshot 2022-06-21 at 15.29.43.pngScreenshot 2022-06-21 at 15.29.53.pngScreenshot 2022-06-21 at 15.30.05.png

Anonymous
Not applicable

Might be better to copy and paste 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1234750000-0.736256 qam13
21387500005.536256 qam1
31467500005.136256 qam2
41547500004.436256 qam3
51627500003.236256 qam4
61707500003.536256 qam5
71787500004.136256 qam6
81867500004.537256 qam7
91947500003.737256 qam8
102027500003.237256 qam9
112107500002.737256 qam10
12218750000036256 qam11
13226750000-0.236256 qam12
14242750000-1.236256 qam14
15250750000037256 qam15
16258750000-136256 qam16
17266750000-0.736256 qam17
182747500000.237256 qam18
19282750000037256 qam19
20290750000-0.237256 qam20
21298750000-0.937256 qam21
22306750000-1.936256 qam22
23314750000-1.537256 qam23
24322750000-137256 qam24


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked36.6590
2Locked36.6210
3Locked36.3300
4Locked36.6250
5Locked36.3270
6Locked36.3140
7Locked36.370
8Locked37.340
9Locked37.380
10Locked37.380
11Locked37.3140
12Locked36.3290
13Locked36.3480
14Locked36.3710
15Locked37.3250
16Locked36.6500
17Locked36.6330
18Locked37.6100
19Locked37.3220
20Locked37.3350
21Locked37.3610
22Locked36.6660
23Locked37.6810
24Locked37.3390




 

 

 

 

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000038.5512064 qam8
23940000039.8512064 qam9
35370000039.3512064 qam7
46030000041.8512064 qam6

 

Network Log

Time Priority Description

21/06/2022 11:03:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2022 00:04:17criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/06/2022 15:12:52ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2022 19:23:58Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2022 02:16:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2022 11:59:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2022 03:30:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2022 20:10:49Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2022 19:26:9ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/06/2022 19:14:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/06/2022 10:02:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/06/2022 11:34:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/06/2022 19:04:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2022 15:13:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2022 09:04:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/06/2022 22:02:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2022 15:23:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2022 13:50:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2022 09:04:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/06/2022 23:40:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;