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Lambertini79
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Broadband speed paying for 350...getting around 50

Hi.

At the start of May I raised over the phone and by text that for more than 8 weeks I've been getting a very slow speed (averaging 30 to 50) compared to what I'm paying for (350). Told to leave reset router then leave it on so Virgin can run tests but nothings changed for another 3 weeks. Could this be picked up by someone to resolve, issue compensation, or clarify if I can leave with no charge?

New 12 month contract began at the start of May. Virgin took a 2nd box, inclusive calls, and sky sports from me to keep the new cost the same as my initial deal whilst keeping 350 broadband and full house tv.

Thanks. 

Andrew 

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gary_dexter
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Re: Broadband speed paying for 350...getting around 50

over a wired or wireless connection?


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Steven83L
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Re: Broadband speed paying for 350...getting around 50

PM me with your account details and I'll look into your speed issue. 

 

Cheers 

Steven 


Here to help! I'm a technician helping out whilst working from home. Find out more


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