Broadband speed only 20-25% of advertised speed

[alexdc12]

Hi

My broadband speed is consistently slower than the advertised speed. I was on m350 and recently upgraded to m500 but didn't see any changes in speed. I joined 02 and was upgraded to Gbit broadband but still my download speed hasn't changed, my upload speed has now increased. I have tried multiple devices and wired connections buy always get the same speeds. 

I have the hub 4 in modem mode and use Deco mesh WiFi. I have no issues with my phone on virgin broadband at my in-laws so it's clearly capable of the speeds however at home it won't go over 250mb 

I have tried the connections tests etc but it just tells me to restart hub which I have multiple times.

Anyone got any ideas?

Thanks

[jb66]

Can you run a test wired direct to the hub and not using your own kit so we can work out if its a VM issue or your own equipment that's not up to the job

[alexdc12]

My hub is in modem mode so WiFi is off on the hub, as I stated I have tried wired and wireless and get the same speeds. 

My neighbour has just told me he had the same issue and it was the coax splitter that needs changing.

[jb66]

Until you put the Hub back into router mode and test via https://www.samknows.com/realspeed/ we cant help you. There is a high probability of it being your Deco thats the bottleneck

[alexdc12]

Hub is back in modem mode but that site won't work? 

I have tried wired to hub and am still getting same bottle neck speeds as before.

Same on WiFi

 

[alexdc12]

found a diff link to that site, here is the results on my laptop wired direct to hub. i think we can rule the deco out here

[ozsat]

The thing is you are still measuring your own network speed from the computer to the hub.

Samknows Realspeed will tell you if the problem is on the VM side or the hub itself.

---

@alexdc12 wrote:

found a diff link to that site, here is the results on my laptop wired direct to hub. i think we can rule the deco out here

---

[alexdc12]

But the realspeed won't work? Says I'm not connected to a virgin WiFi network but I am. 

[jb66]

The realspeed website only works in router mode and not modem mode.

If you could post your signal levels of your hub we can look at that also

[alexdc12]

I changed to router mode and it didn't work, that's when I did the screenshot above

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	20.099998	40.366287	QAM256	25
10	211000000	19.900002	40.946209	QAM256	10
11	219000000	19.800003	40.366287	QAM256	11
12	227000000	19.599998	40.366287	QAM256	12
13	235000000	19.500000	40.366287	QAM256	13
14	243000000	19.400002	40.366287	QAM256	14
15	251000000	19.400002	40.946209	QAM256	15
16	259000000	19.500000	40.366287	QAM256	16
17	267000000	19.599998	40.366287	QAM256	17
18	275000000	20.000000	40.366287	QAM256	18
19	283000000	20.400002	40.946209	QAM256	19
20	291000000	20.500000	40.366287	QAM256	20
21	299000000	20.300003	40.366287	QAM256	21
22	307000000	19.800003	40.366287	QAM256	22
23	315000000	19.599998	40.366287	QAM256	23
24	323000000	19.699997	40.946209	QAM256	24
26	339000000	20.500000	40.366287	QAM256	26
27	347000000	20.699997	40.946209	QAM256	27
28	355000000	20.500000	40.366287	QAM256	28
29	363000000	20.099998	40.366287	QAM256	29
30	371000000	19.699997	40.946209	QAM256	30
31	379000000	19.300003	40.366287	QAM256	31
32	387000000	19.099998	40.366287	QAM256	32
33	395000000	19.099998	40.946209	QAM256	33
34	403000000	19.300003	40.366287	QAM256	34
35	411000000	19.500000	40.366287	QAM256	35
36	419000000	19.500000	40.946209	QAM256	36
37	427000000	19.699997	40.366287	QAM256	37
38	435000000	19.599998	40.366287	QAM256	38
39	443000000	19.599998	40.366287	QAM256	39
40	451000000	19.400002	40.366287	QAM256	40

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.366287	0	0
10	Locked	40.946209	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.946209	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.946209	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.946209	0	0
26	Locked	40.366287	0	0
27	Locked	40.946209	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	40.946209	0	0
31	Locked	40.366287	0	0
32	Locked	40.366287	0	0
33	Locked	40.946209	0	0
34	Locked	40.366287	0	0
35	Locked	40.366287	0	0
36	Locked	40.946209	0	0
37	Locked	40.366287	0	0
38	Locked	40.366287	0	0
39	Locked	40.366287	0	0
40	Locked	40.366287	0	0