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NaheemM
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Broadband speed issues

I’ve been having issues for a couple of months. I’m on the 200mb package but get hardly above 115mb off peak time and 70mb peak time.

Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID
1 299000000 0.5 38.6 256 qam 21
2 323000000 0.7 38.9 256 qam 24
3 315000000 0.7 38.9 256 qam 23
4 307000000 0.5 38.6 256 qam 22
5 291000000 0 38.6 256 qam 20
6 283000000 0 38.6 256 qam 19
7 275000000 0 38.6 256 qam 18
8 267000000 0 38.6 256 qam 17
9 259000000 0 38.6 256 qam 16
10 251000000 0.4 38.6 256 qam 15
11 243000000 0.5 38.6 256 qam 14
12 235000000 0.7 38.6 256 qam 13
13 227000000 1 38.6 256 qam 12
14 219000000 1.4 38.6 256 qam 11
15 211000000 1.5 38.6 256 qam 10
16 203000000 1.9 38.9 256 qam 9
17 195000000 2.2 38.9 256 qam 8
18 187000000 2.5 38.6 256 qam 7
19 179000000 2.7 38.9 256 qam 6
20 171000000 3.2 38.6 256 qam 5
21 163000000 3.5 38.9 256 qam 4
22 155000000 4 38.6 256 qam 3
23 147000000 4.5 38.6 256 qam 2
24 139000000 4.9 38.9 256 qam 1






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Forum Team
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Re: Broadband speed issues

Hey NaheemM,

Thanks for posting Smiley Happy

Sorry for the slow speeds you're experiencing. I've just taken a look and I can see that we're working on a fault in your area at the moment which can cause slow peak time speeds. The fault ref is: F005889407 and we're getting this reviewed on the 27th June. 

Please keep in touch for updates and thanks for your patience, 

Take care. 

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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NaheemM
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RRe: Broadband speed issues

The speed discount I've received doesn't into account the speed I'm getting right 

I've only been given £1.00. Im getting 50% of the download speed.

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