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Ctuffin
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Broadband speed and connection issues in kt111hx

I have broadband speed and connection issues in kt111hx - anyone else?

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Very Insightful Person
Very Insightful Person
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Re: Broadband speed and connection issues in kt111hx

i guess if its widespread others with that post code might come to the forum but then again

what issues - post the problem and you will get some help

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Tony
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jbrennand
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Re: Broadband speed and connection issues in kt111hx

Have you checked for “known network faults”?
As well as trying the “check service,” weblink (at the top of this forum board), there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that might even not yet be listed on the Service Status web page) - that may give you more info.

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Forum Team
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Re: Broadband speed and connection issues in kt111hx

Hi Ctuffin, thanks for posting and welcome to the community.

 

I am sorry to hear of the broadband issues. I've ran a check in your area, and there is an SNR issue (signal to noise ratio) in the area. The fault reference number is F007535777. The estimated fix date is the 13th November 2019.

 

Kind regards,

John_GS
Forum Team

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