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Karenwaddelow77
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Broadband spead

We have the 350 package but usually only have around 140 speed?  When I go to check router it says issues, but does not say what issues? Any help please would be aprreciated 

Thanks 

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griffin
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Message 2 of 12
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Re: Broadband spead

How are you connecting wired or wirelessly?

If wireless, try wired directly to the hub with a Cat 5e cable or better with a device equipped with a gigabit ethernet network card.

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Karenwaddelow77
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Re: Broadband spead

Hi, wireless not great but tried wire with cat 5 cable. It's still only 91.86 download though?

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griffin
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Re: Broadband spead

What device did you test wired? (Make\Model)

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jbrennand
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Re: Broadband spead


@Karenwaddelow77 wrote:

Hi, wireless not great but tried wire with cat 5 cable. It's still only 91.86 download though?


Cat5 or Cat5e?


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Karenwaddelow77
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Message 6 of 12
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Re: Broadband spead

HP I 5 laptop

Sorry I am not too technical

 

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griffin
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Message 7 of 12
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Re: Broadband spead

Not sure if that is an i5 or a 15 series which should have a gigabit Ethernet port.

To check this Right Click on the square network Icon in the bottom right of the screen.
Click on the Open Network and Internet settings.
Then Click on the View your Network properties.
Under Ethernet you should see the make of the Ethernet Adapter, something like Realtek PCIe GBE Family Controller
Further down the list you will see the Link speed which would tell you if you are getting a 100Mbps link or 1000Mbps Link

Post the Ethernet controllerr and the link speed.
If the link speed is 100Mbps it would be worth checking the coax as JBrennand has suggested to see if it is CAT 5E which should be printed along the side of the cable.

If you are getting a link speed of 1000Mbps. then it would be worth posting some basic diagnostic info,

Navigate to the hub's GUI using http://192.168.0.1
Don't log in, click the Router Status button
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting, but do obscure personal information like your WAN IP address.

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Karenwaddelow77
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Message 8 of 12
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Re: Broadband spead

Hi, 

thank you for the info, its:

Realtek PCIe GBE Family Controller

100Mbps

Basic Cat5 Cable....

 

Thanks

 

Karen 

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griffin
Alessandro Volta
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Message 9 of 12
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Re: Broadband spead

The Adapter is Gigabit so no problems there.

The cable is the problem, you need to shell out a few quid for a CAT5E or better still a CAT 6 cable.

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Karenwaddelow77
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Message 10 of 12
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Re: Broadband spead

ok, great thanks for your help on this matter.

The fact its slow on Wireless also, would this then help that too?

thanks

 

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