Broadband soooo slow

[coughandcath]

For over a month my broadband has been running  slower that that 600mb I am paying for . I have tried the obvious , turning on and off etc , but it has never been as bad as it is today . I’m back to wfh and only getting a fraction of the speed I am paying for … there are no reported service issues and have now been hanging on the phone for over an hour for any support . I am coming to the end of my contract so must be worth looking at other options out there . Anyone got any sensible ideas to get virgin to listen 

[coughandcath]

Technician arrived … identified a fault that meant I needed to ask for some plug in Wi-Fi things … 2 hours on the phone last week I was told they would be sent out for collection. . Guess …. Nothing arrived !!! Just waited another hour on the phone to be cut off … ridiculous service and now you have put up my bill by 15 % !! Anyone any ideas how to fast path a call ? 

[Kain_W]

Apologies for the issues coughandcat,

Welcome back to the community!

From here we wouldn't be able to complete any package changes. 

However from reviewing the service it seems I need to go through some further details with yourself with regards to the Pods

I'll send you a PM to do so.

Thanks