Broadband slow

[emmadolittle]

I upgraded my internet 2 weeks ago since upgrading my internet is slow, and I’m two room in the house it doesn’t work very weak internet can I be provided free Wi-Fi boosts as this isn’t my problem, I’ve tried ringing can never get threw there’s also no where on the website that offers online live chat 

[jbrennand · Accepted solution]

Upgraded from what to what? What Hub do you have? Is it the same on ethernet cable connections as on wifi ones

[emmadolittle]

I was on m100 is it called? I now have m200, I’ve not a clue what hub I have I’ve been with virgin for the last 2 years always had the same hub 

[jbrennand]

And on an Ethernet cablde connection?

[Anonymous]

Sometimes when VM ping the hub the update doesn't take properly.

Give your hub a factory reset (press wee pinhole at the back for 30 secs)

After a full reboot and a settling in period check your speed again, it might have improved.

Good luck