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Broadband service drop outs

Maud24768
Joining in

on ‎01-05-2022 21:10

Is anyone suffering from constant drop outs of internet service on 350 package in the Colchester area 

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japitts
Very Insightful Person
Very Insightful Person

on ‎01-05-2022 21:28

You can check for known area faults by calling 0800 5610061. If nothing's reported, it may be a fault specific to your install - for which advice can be given.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Lee_R
Forum Team
Forum Team

on ‎04-05-2022 09:20

Hi @Maud24768 thanks for posting and welcome back to our community.

Sorry to hear that you're having an intermittent internet service.  I have checked our systems from here and we need to send you a technician. I am going to send you a private message to confirm some details.  Please look out for the purple envelope in the top right of your screen.

Regards


Lee_R

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