on 01-03-2023 13:27
Keep having lag spikes and struggling to work from home ion video calls, can anyone help me please
on 01-03-2023 13:31
This is the day before
on 01-03-2023 17:23
Please post stats not a photos.
How to get stats from a VM hub (no need to logon to the hub)
Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode
on 05-03-2023 14:06
Downstream bonded channels
1 | 258000000 | 4.9 | 40 | QAM 256 | 16 |
2 | 138000000 | 4.4 | 40 | QAM 256 | 1 |
3 | 146000000 | 4.3 | 40 | QAM 256 | 2 |
4 | 154000000 | 4.4 | 40 | QAM 256 | 3 |
5 | 162000000 | 4.6 | 40 | QAM 256 | 4 |
6 | 170000000 | 4.7 | 40 | QAM 256 | 5 |
7 | 178000000 | 5 | 40 | QAM 256 | 6 |
8 | 186000000 | 5.4 | 40 | QAM 256 | 7 |
9 | 194000000 | 5.8 | 40 | QAM 256 | 8 |
10 | 202000000 | 5.6 | 40 | QAM 256 | 9 |
11 | 210000000 | 5.7 | 41 | QAM 256 | 10 |
12 | 218000000 | 5.5 | 41 | QAM 256 | 11 |
13 | 226000000 | 5.1 | 40 | QAM 256 | 12 |
14 | 234000000 | 4.5 | 40 | QAM 256 | 13 |
15 | 242000000 | 3.4 | 40 | QAM 256 | 14 |
16 | 250000000 | 3.4 | 40 | QAM 256 | 15 |
17 | 266000000 | 5.6 | 41 | QAM 256 | 17 |
18 | 274000000 | 5.7 | 41 | QAM 256 | 18 |
19 | 282000000 | 6.1 | 41 | QAM 256 | 19 |
20 | 290000000 | 6.2 | 41 | QAM 256 | 20 |
21 | 298000000 | 6.2 | 41 | QAM 256 | 21 |
22 | 306000000 | 6.4 | 41 | QAM 256 | 22 |
23 | 314000000 | 6.3 | 41 | QAM 256 | 23 |
24 | 322000000 | 6.4 | 41 | QAM 256 | 24 |
25 | 330000000 | 6.3 | 41 | QAM 256 | 25 |
26 | 338000000 | 6 | 40 | QAM 256 | 26 |
27 | 346000000 | 5.9 | 41 | QAM 256 | 27 |
28 | 354000000 | 6 | 41 | QAM 256 | 28 |
29 | 362000000 | 5.9 | 41 | QAM 256 | 29 |
30 | 370000000 | 5.9 | 41 | QAM 256 | 30 |
31 | 378000000 | 6 | 41 | QAM 256 | 31 |
Downstream bonded channels
1 | Locked | 40 | 0 | 0 |
2 | Locked | 40 | 0 | 0 |
3 | Locked | 40 | 0 | 0 |
4 | Locked | 40 | 0 | 0 |
5 | Locked | 40 | 0 | 0 |
6 | Locked | 40 | 0 | 0 |
7 | Locked | 40 | 0 | 0 |
8 | Locked | 40 | 0 | 0 |
9 | Locked | 40 | 0 | 0 |
10 | Locked | 40 | 0 | 0 |
11 | Locked | 41 | 0 | 0 |
12 | Locked | 41 | 0 | 0 |
13 | Locked | 40 | 0 | 0 |
14 | Locked | 40 | 0 | 0 |
15 | Locked | 40 | 0 | 0 |
16 | Locked | 40 | 0 | 0 |
17 | Locked | 41 | 0 | 0 |
18 | Locked | 41 | 0 | 0 |
19 | Locked | 41 | 0 | 0 |
20 | Locked | 41 | 0 | 0 |
21 | Locked | 41 | 0 | 0 |
22 | Locked | 41 | 0 | 0 |
23 | Locked | 41 | 0 | 0 |
24 | Locked | 41 | 0 | 0 |
25 | Locked | 41 | 0 | 0 |
26 | Locked | 40 | 0 | 0 |
27 | Locked | 41 | 0 | 0 |
28 | Locked | 41 | 0 | 0 |
29 | Locked | 41 | 0 | 0 |
30 | Locked | 41 | 0 | 0 |
31 | Locked | 41 | 0 | 0 |
Upstream bonded channels
0 | 49600000 | 45.8 | 5120 | QAM 64 | 1 |
1 | 43100000 | 45.3 | 5120 | QAM 64 | 2 |
2 | 36600000 | 44.8 | 5120 | QAM 64 | 3 |
3 | 30100000 | 44.8 | 5120 | QAM 64 | 4 |
4 | 23600000 | 44.5 | 5120 | QAM 64 | 5 |
Upstream bonded channels
0 | ATDMA | 0 | 0 | 0 | 0 |
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network Log
05-03-2023 13:49:14 | notice | US profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:49:14 | warning | DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:49:10 | notice | REGISTRATION COMPLETE - Waiting for Operational status |
05-03-2023 13:49:04 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:49:04 | warning | Dynamic Range Window violation |
05-03-2023 13:49:04 | warning | Dynamic Range Window violation |
05-03-2023 13:49:04 | warning | Dynamic Range Window violation |
05-03-2023 13:49:04 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:49:04 | warning | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:49:04 | warning | Dynamic Range Window violation |
05-03-2023 13:49:04 | warning | REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:49:04 | warning | Dynamic Range Window violation |
05-03-2023 13:49:04 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:49:04 | warning | RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:48:59 | notice | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:48:47 | warning | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:48:44 | notice | Honoring MDD; IP provisioning mode = IPv4 |
05-03-2023 13:48:35 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:48:24 | critical | Cable Modem Reboot via RG reboot command |
05-03-2023 13:31:39 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
05-03-2023 13:31:27 | critical | Cable Modem Reboot via RG reboot command |
21-02-2023 18:50:42 | critical | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
21-02-2023 18:50:31 | critical | Cable Modem Reboot via RG reboot command |
06-02-2023 21:27:43 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-02-2023 21:27:43 | critical | 16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-02-2023 21:08:11 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
06-02-2023 21:07:06 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
25-01-2023 07:05:35 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
25-01-2023 07:05:02 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
24-01-2023 22:07:08 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
21-01-2023 20:42:48 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
21-01-2023 19:55:14 | critical | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 07-03-2023 17:09
Hi @paulgills
Thanks for posting and welcome back to the community.
Sorry for any issues experienced. All the levels are in spec.
Please can you set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at https://www.thinkbroadband.com/broadband/monitoring/quality
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum 🙂
Best wishes,
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