Broadband not upgraded

[johnathome]

I recently accepted an upgrade to 360 and maxit TV with an increase in BB speed to 350 from 100.

I received the remote and did the upgrade to maxit TV but my BB speed hasn't gone up.

I've restarted the router but still only getting 100mb.

Any ideas?

Edited to add my router stats are showing 24 download channels and the max speed is 402500089.

[Zach_R]

Hi @johnathome,

Thank you for the update on this and apologies for our delayed response.

To confirm, it only seems to be your laptop that is struggling to reach the expected speeds?

Thanks,
 

[johnathome]

My laptop and phone, it appears they are both limited to 100Mb, the 4k firestick is fine.

[Tom_F]

Glad to hear you cleared this up johnathome, thanks for keeping the thread update it's very much appreciated.

If you encounter any more problems or there's anything else we can help with don't hesitate to give us another shout.

Tom