on 04-02-2023 16:18
Hi all,
I reported my connection going down last November and when I called the status line and did checks it said there were issues. Having some issues again now accessing different websites so ran a speed test and got a decent download of 250+ as expected but 0.5 upload. The app said there were issues in the area and the 0800 status line said the same as before that I was still having intermittent issues and they were really complex to fix so taking some time. Is this all part of the same complex issue as I was told by an agent the issue had lasted a couple of months?
on 04-02-2023 16:23
on 04-02-2023 19:17
Thanks John, here it is:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/712413d3299cd49c8f93aa1094f02cb854c90c0c
I took the power out of the hub for about 10 minutes at 18:45hrs. Found out there is an issue in the area apparently but customer service are now closed.
I think the internet is totally off now as also can't see recorded shows in folders on the V6 box either. I'm posting this using my phone on 4G
on 04-02-2023 19:24
on 04-02-2023 19:36
Sorry would probably help enabling ICMP ping responses on WAN on the router. Just done that
on 04-02-2023 19:39
Think we're back in business by the looks of it:
on 06-02-2023 20:02
Hi martyp
Thanks for posting and welcome back to the community.
I am sorry for the broadband issues.
We're aware of an SNR fault in your area (signal to noise ratio).
F010444178 is the fault reference and the estimated fix date is tomorrow.
Best wishes,
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on 07-02-2023 17:31
Thanks John, seems to be all ok again now.
on 09-02-2023 18:56
Hi @martyp
Thanks for your response
Great to hear this is now looking ok. Be sure to contact us if you ever require any further assistance 🙂