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nitanpatel
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Message 11 of 33
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Re: Broadband issues IG2 / Area 22

Everything was fine, not so any longer. Suffering a total outage since last night.

Superhub is reporting "Registration Failure". 

Any ideas? Getting fed up, going to start looking into see what Sky / BT can do. 

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Forum Team (Retired) Nat_J
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Message 12 of 33
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Re: Broadband issues IG2 / Area 22

Thanks for updating the thread nitanpatel and I'm sorry for the continued trouble experienced.

 

I've checked things from this end and I'm unable to locate any issues at present.

 

Have things since been resolved?

 

Nat_J


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autumnburg00
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Message 13 of 33
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Re: Broadband issues IG2 / Area 22

It has become a worst service for a month in IG2 area, I am on phone with VM regularly and often receive their messages that they have identified the issue and engineers are on their way to fix it with a date. However they are either unable to find an issue or have no idea about the issue, it appears they are just doing symptomatic treatment. 

I am close to end of my contract and thinking about leaving it.

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autumnburg00
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Message 14 of 33
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Re: Broadband issues IG2 / Area 22

It’s bad bad and bad in Ig2 despite giving reassurances they are unable to find the soulution.

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nitanpatel
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Message 15 of 33
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Re: Broadband issues IG2 / Area 22

Still awful and getting worse. Frequent and multiple outages everyday.

Not an acceptable level of service. If it doesn't improve I am going to have to look elsewhere for my broadband service.

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nitanpatel
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Message 16 of 33
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Re: Broadband issues IG2 / Area 22

Another outage right now. What is going on VM????

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nitanpatel
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Message 17 of 33
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Re: Broadband issues IG2 / Area 22

Back but only getting one-third of the 230Mbs I should be:

Mod Edit: An image you uploaded to the forum has been rejected in our approval process due to it containing personal information (your WAN IP address). Please feel free to edit the image and upload it again.

 

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Forum Team (Retired) Samantha_L
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Message 18 of 33
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Re: Broadband issues IG2 / Area 22

Morning nitanpatel,

 

I appreciate you posting back here and apologies you are having an issue with the connection.

 

Looking at your line, everything has come back as fine with no errors.

 

How is the connection since you last posted? Has there been an improvement at all?

 

Speak soon

Sam


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nitanpatel
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Message 19 of 33
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Re: Broadband issues IG2 / Area 22

What use is it asking how my broadband is after the reported issue has resolved itself and you can see full well that it's working correctly at this moment in time? Are you just fishing for people to say "oh it's fine" ????

In answer to your question, I had another outage late last night, I think it must have been somewhere between 22:00-00:00, but I don't know when exactly.

There is, quite clearly, some kind of ongoing issue that VM are not addressing, this has been going of the best part of a year now and it's still not sorted. What are VM doing about it?

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nitanpatel
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Message 20 of 33
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Re: Broadband issues IG2 / Area 22

Down again right now in case anyone at VM fancies getting off their backside to investigate. 

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