Broadband is shocking

[wozza212]

Hello 

right since we have been a virgin media customer for about 5 years now and all we do is have problems with our internet. It’s either slow and keeps dropping out. Now with all the money we spend a month with virgin you think that they could provide a us with decent quality broadband. We are getting sick of it now and I think this will be last time we use virgin 

[Zaw1998]

Hello 

right since we have been a virgin media customer for about 5 years now and all we do is have problems with our internet. It’s either slow and keeps dropping out. Now with all the money we spend a month with virgin you think that they could provide a us with decent quality broadband. We are getting sick of it now and I think this will be last time we use virgin 

[jbrennand · Accepted solution]

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@wozza212 wrote:

Hello 

right since we have been a virgin media customer for about 5 years now and all we do is have problems with our internet. It’s either slow and keeps dropping out.

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Firstly... can we check… are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens?  What package are you on ?