on 12-05-2022 12:58
My broadband is being very inconsistent over all devices. I’m getting issues such as pages suddenly not loading, WhatsApp calls being awful and even YouTube videos not loading, this happens over all devices. Sometimes the connection drops completely and the hub reboots itself. The telephone support are useless and keep saying my connection is fine and sending me an additional Wi-Fi pod.
Time Priority Description
11/05/2022 00:29:57 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/05/2022 13:30:45 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/05/2022 04:49:27 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
09/05/2022 00:51:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/05/2022 16:34:20 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/05/2022 15:06:5 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/05/2022 12:29:56 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/05/2022 21:29:41 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/05/2022 15:40:6 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/05/2022 11:59:53 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/05/2022 04:41:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/05/2022 00:27:31 | notice | SW download Successful - Via NMS |
04/05/2022 00:25:24 | notice | SW Download INIT - Via NMS |
04/05/2022 00:03:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/05/2022 14:06:39 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/05/2022 13:17:50 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/05/2022 04:33:47 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/05/2022 23:13:42 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
01/05/2022 23:13:32 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS- |
on 12-05-2022 12:58
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | 9 | 40 | 256 qam | 1 |
2 | 147000000 | 9 | 40 | 256 qam | 2 |
3 | 155000000 | 9 | 40 | 256 qam | 3 |
4 | 163000000 | 8.9 | 40 | 256 qam | 4 |
5 | 171000000 | 9 | 40 | 256 qam | 5 |
6 | 179000000 | 8.8 | 40 | 256 qam | 6 |
7 | 187000000 | 8.5 | 40 | 256 qam | 7 |
8 | 195000000 | 8.3 | 40 | 256 qam | 8 |
9 | 203000000 | 8 | 40 | 256 qam | 9 |
10 | 211000000 | 8 | 40 | 256 qam | 10 |
11 | 219000000 | 7.5 | 40 | 256 qam | 11 |
12 | 227000000 | 6.9 | 40 | 256 qam | 12 |
13 | 235000000 | 6.4 | 40 | 256 qam | 13 |
14 | 243000000 | 6.1 | 40 | 256 qam | 14 |
15 | 251000000 | 6.5 | 40 | 256 qam | 15 |
16 | 259000000 | 7 | 40 | 256 qam | 16 |
17 | 267000000 | 7.5 | 40 | 256 qam | 17 |
18 | 275000000 | 7.5 | 40 | 256 qam | 18 |
19 | 283000000 | 8 | 40 | 256 qam | 19 |
20 | 291000000 | 7.8 | 40 | 256 qam | 20 |
21 | 299000000 | 8.3 | 40 | 256 qam | 21 |
22 | 307000000 | 8.3 | 40 | 256 qam | 22 |
23 | 315000000 | 8.3 | 40 | 256 qam | 23 |
24 | 323000000 | 8.6 | 40 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 3913 | 1183 |
2 | Locked | 40.3 | 1670 | 5313 |
3 | Locked | 40.3 | 1128 | 7103 |
4 | Locked | 40.9 | 1745 | 4980 |
5 | Locked | 40.3 | 1916 | 2804 |
6 | Locked | 40.3 | 1670 | 1718 |
7 | Locked | 40.3 | 1600 | 1126 |
8 | Locked | 40.3 | 1479 | 900 |
9 | Locked | 40.3 | 1175 | 539 |
10 | Locked | 40.3 | 978 | 387 |
11 | Locked | 40.3 | 1595 | 5581 |
12 | Locked | 40.3 | 746 | 8255 |
13 | Locked | 40.3 | 845 | 874 |
14 | Locked | 40.9 | 963 | 1075 |
15 | Locked | 40.3 | 917 | 1044 |
16 | Locked | 40.3 | 941 | 837 |
17 | Locked | 40.3 | 838 | 1007 |
18 | Locked | 40.9 | 786 | 1157 |
19 | Locked | 40.3 | 766 | 1062 |
20 | Locked | 40.3 | 817 | 1063 |
21 | Locked | 40.3 | 812 | 1029 |
22 | Locked | 40.3 | 834 | 870 |
23 | Locked | 40.9 | 754 | 881 |
24 | Locked | 40.3 | 780 | 663 |
on 12-05-2022 12:59
on 12-05-2022 13:26
Far too many PostRS errors, indicative of noise ingress on the circuit. VM will need to send a technician to check this out.
Also your DS levels are getting too high, the max. level is +10, so that could be lowered as well.
If you wait here a day or two a VM Mod will pick this up.
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on 12-05-2022 13:39
on 12-05-2022 13:41
12-05-2022 18:30 - edited 12-05-2022 18:31
Noise ingress could be anywhere in the circuit to your property.
You could check your connections in the meantime.
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on 15-05-2022 12:07
Hi Anoujrr
Thanks for posting and welcome to the community. I am sorry for the broadband issues. It does need a tech which I will send you a PM now to book in. In relation to the automatic compensation question, this doesn't meet the criteria I'm afraid. I will send you the PM now for the tech visit.
Kind regards,
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