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Moderator (Retired) Ralph_R
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Message 11 of 15
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Re: Broadband connection falls every night between 11:25 pm and midnight

Thanks for the additional information I've run a few checks on your service from this and all looks to be in good order, no faults or reported issues to explain the 23:25 drop outs.

Is there any change in the Hubs lights when this happens?

If you reboot does this restore connectivity?

Any associated error messages when connectivity is lost?

Hopefully we can puzzle out what's going on here.

Speak soon.

Ralph_R
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nikhilpshah
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Message 12 of 15
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Re: Broadband connection falls every night between 11:25 pm and midnight

I saw no light change on the hub when the issue occurs.

I tried restarting the hub and it worked few times but not all the time.

There is no error received when this issue happens as the device showed a full connection with the router. 

I even tried to check the speed for the record but the site to check the speed was not opening 😉  

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Forum Team (Retired) Tom_S
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Message 13 of 15
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Re: Broadband connection falls every night between 11:25 pm and midnight

So when you experience the outage the lights on the front are as you would normally expect when everything is working as intended?

Have you been able to try a pinhole reset of the hub to see if that prevents the issue?

Do you know which hub you're using at the moment?

 

Thanks,

Tom_S

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nikhilpshah
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Message 14 of 15
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Re: Broadband connection falls every night between 11:25 pm and midnight

The lights are same as it is when everything is working good. I tried resetting the hub... Buy no luck

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Forum Team
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Message 15 of 15
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Re: Broadband connection falls every night between 11:25 pm and midnight

Thanks for confirming Nikhil, I will send you a PM so we can complete a security check & discuss this further.

 

Tom_F

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