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Broadband Upgrade

JB2644
Tuning in

Yesterday I applied online to upgrade my broadband speed from 200 to m350. However, when I logged into my account it stated that  my upgrade to 200 was complete. I'm still on 200Mbs.

4 REPLIES 4

MatthewS1993
Dialled in

Give them a call on 150 to process this

If I've helped in any way, please give me Kudos and mark my response as a helpful answer!



I am a serving Field Technician at Virgin however all responses on here are based on my experiences in the field alone and my own equipment at home and should be taken as such

John_GS
Forum Team
Forum Team

Hi JB2644

Thanks for posting. Sorry about the confusion over the upgrade. Upon checking, this should now be sorted. Let me know if you need further assistance.

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

All working fine now. Thankyou for your help.

Hi JB2644, thanks for the reply and welcome back to the forums. I am glad to hear that things have been resolved and please let us know if you need any further assistance - Chris