on 17-12-2021 22:42
Yesterday I applied online to upgrade my broadband speed from 200 to m350. However, when I logged into my account it stated that my upgrade to 200 was complete. I'm still on 200Mbs.
on 19-12-2021 18:21
Give them a call on 150 to process this
on 21-12-2021 18:30
Hi JB2644
Thanks for posting. Sorry about the confusion over the upgrade. Upon checking, this should now be sorted. Let me know if you need further assistance.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 23-12-2021 11:58
All working fine now. Thankyou for your help.
on 27-12-2021 09:55
Hi JB2644, thanks for the reply and welcome back to the forums. I am glad to hear that things have been resolved and please let us know if you need any further assistance - Chris