Hi clancamplbeel_uk, thank you for getting in touch.
Sorry to hear you're not receiving expected speeds. I can see these tests have been performed on a wireless connection. Unfortunately, this isn't always a true reflection of the service being received by the hub. Are you able to run a check on http://speedtest.net via an Ethernet cable so we can see what speeds are coming into the property? This will help us to narrow down the nature of the issue and work towards a resolution.