I'm paying £90 a month (including line rental) for a broadband download speed of 70mbs and actually getting 1-2 mbs in the evening in CR2 postcode, which destroys all Virgin claims about broadband speed. Even its official comparison page admits all rivals are faster.
Very hacked off by this, as internet service is useless for most of the day. Was offered a paltry £6 compensation. Now thinking of switching to Sky!
Really sorry to hear you're experiencing speed issues.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004886923). Our technicians are working to get this resolved and have set a review date of 26th April 2017.
I'm really sorry for any inconvenience this may cause.
All the best
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That isn't a fix date, it's a review date. Some work may be done during it, that could be further planning / filing planning permission with the local council to do build work / other minor things. Given what is seen in the community, the turn around on a contention is fault is roughly 1 to 2 years.
Customer services cannot resolve the contention issue. Also, call backs cannot be requested via the community, so if you want to talk to customer services pick up your phone and ring 150.
______ Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.