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JohnOS
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Broadband Speed - Vivid 350

Happy new year !

I would like some help since my broadband speed is as low and really slow. I am in area 31 and would welcome some easy to follow tips to help regain some  and gain some clarity as to why.

Also On my hub3,  I have 2 devices which are labelled "unknown" which appear to be gobbling most of the speed - I have no idea what they are - How do I find out - They have MAC and IP addresses.

All help is appreciated.

Thanks

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griffin
Alessandro Volta
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Re: Broadband Speed - Vivid 350

Putting their MAC addresses into the MACVendor site will give you the manufacturers of the devices.

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BenMyatt
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Re: Broadband Speed - Vivid 350

I'm also in area 31 and have also recently posted about poor download speeds! 

How bad is your download speed currently?. I'm also on vivid 350 and have experienced single figure download speeds within the last week.

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Forum Team
Forum Team
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Re: Broadband Speed - Vivid 350

Hi all, 

 

Thanks for getting touch and I am sorry to hear about the problems with the broadband speed. 

 

We would always recommend taking a look at our status page here: virg.in/service    first to make sure this is not a known issue in the area.

 

Were you able to identify which devices the MAC addresses belonged to?

 

Let us know how things are and we will get this looked in to. 

 

Thanks, 

Nat
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