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Rimmer100
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Message 11 of 16
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Re: Broadband Speed Area 22

@dhinxman

It would be interesting if you could post your router status including how many channels are locked to see if you have got a similar problem to mine but on the SH3.

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Traceytoo
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Message 12 of 16
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Re: Broadband Speed Area 22


@dhinxman wrote:

My speed fell from a very good 100 Mbps down to 30 Mbps in the morning to 1 Mbps from about 7pm.   I have spoken to tech who did the usual , start in safe mode etc.  On pointing out I was running 2 Windows computers one Mac and a Android phone all registering low speeds she told me it was my system and nothing to do with VM.   I have disconnected all and speed checked one device which again showed extremely low speed.      I tried several times with technical before speaking to retentions to register my complaint .  I was then given a next day Engineer visit who without checking anything told me that it was a network fault and hundreds, maybe thousands were affected.    I would have thought that if this was true it would have already hit the forums.

The engineer wrote on the form he left that it was an outage and would be fixed by the 26th.  However nothing is showing on the VM service status page, it just says 'no known faults'

Has this affected anybody else in the DA7 area, area 22?   




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Traceytoo
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Message 13 of 16
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Re: Broadband Speed Area 22

I’ve been out for 7 days - nothing nada everywhere I go everything I look at says it’s fine - customer services have been saying all week it will be fixed today - somehow I don’t think that’s true - will be checking my contract today and leaving I work from home and this is unacceptable 

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dhinxman
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Message 14 of 16
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Re: Broadband Speed Area 22

@Rimmer100

 

Acquired Downstream Channel (Hz)
402750000
Locked
Ranged Upstream Channel (Hz)
46200104
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14027500002.237256 qam25



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6130

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462001044.825512064 qam1



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000

 

 

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Rimmer100
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Message 15 of 16
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Re: Broadband Speed Area 22

I've just checked this morning and mine is back to normal now.

I have all 8 channels locked and I'm getting 160Mbps 5G Wireless to my phone which is normal.

This is without rebooting the super hub. It was still giving me 50Mbps last night.

If you haven't seent an improvement it may be worth giving your SH a reboot.

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dhinxman
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Message 16 of 16
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Re: Broadband Speed Area 22

@Rimmer100  

 

Many thanks, after a full reset on my Hub 3 everything is now working at full speed again.

 

 

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