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dav88
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Bracknell RG42 Slow Speeds

Hello,

Over the last 3-4 nights I've been experiencing slow speeds of around 10-30mbps during peak times down from my regular 200mbps. I'm aware that it's not always possible to keep optimum download speeds during peak times but I've noticed a real fall in service. 

Is anyone experiencing else experiencing this issue? And is there anything that Virgin is doing in the local area that may be contributing to this. If so, when can I expect a resolution?

 

Many thanks

Dave

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dav88
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Re: Bracknell RG42 Slow Speeds

Still no improvements and now on night 5 or 6. Is anyone able to suggest what the issue is? Currently experiencing speeds of around 18mbps-23mbps down from 200mbps. I've had issues like this before in the area and aware they can take years to sort...

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jpeg1
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Re: Bracknell RG42 Slow Speeds

I'm assuming you are measuring these speeds on an ethernet connection, as WiFi measurements are rarely accurate.

You could monitor the connection over a period by setting up a BQM test at thinkbroadband.com.  This will show is there is a daily problem and you can post the results on here for comments.

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jbrennand
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Re: Bracknell RG42 Slow Speeds

As jpeg1 says....
If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, you need to do this first.
Make sure your device has a gigabit network card and has the up to date drivers. Use a new Cat5e/6a ethernet cable to connect it to the Hub - which you have put into modem mode (to ensure only your device is connected). Then, boot up your device into "safe mode with networking" (to disable any software on it that could be limiting speeds) and run the test at speedtest.net on 2 different browsers one of which is a fresh download of one you haven’t previously used (e.g. Firefox, Opera, etc).

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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dav88
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Re: Bracknell RG42 Slow Speeds

Hi both,

Thanks for that. Just to clarify I'm running a speed test on my pc that's plugged in via ethernet. All other devices via wi-fi were also disconnected during those tests. My speeds are absolutely fine out of peak hours but I'll run some tests via thinkbroadband.

I'm convinced I don't need to go into safe mode with networking, as I regularly check my pc for viruses, software updates, etc. etc. so it's pretty clean from that perspective.

Grateful if someone from Virgin can acknowledge this post and recommend next steps.

Best wishes

Dave

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