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Boosters

Marina80
Joining in

on ‎20-02-2023 09:43

My wifi can't reach to second bedroom and I don't know how to contact Virgin Media to get a booster or hobs. 

Is it free if I'm on the broadband deal and if it's not how much does it cost? 

How long has it takes to receive it? 

Can I book for extended my Hub to a different place in the house, the cable it's very short and can't be moved. 

 

 

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎20-02-2023 19:31

£25 fixed fee to move the Hub to wherever you want it within reason. 
Pods can be ordered from within the VM Connect app after a scan. They are free with the top tiers or £8 pm if not. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Andrew-G
Alessandro Volta
In response to Adduxi

on ‎20-02-2023 19:46

Pods can be ordered from within the VM Connect app after a scan. They are free with the top tiers or £8 pm...although if you have to pay they are very poor value.  Within 13 months you'll have paid the price of buying outright a competent mesh wifi setup, except that with VM's offer you'll not own it, and after 13 months you'll keep paying. 

There you got, "FTFY".  No charge!

Martin_N
Forum Team
Forum Team

on ‎23-02-2023 09:56

Hi Marina80,

Thank you for your post and welcome to the community, 

I'm very sorry to hear about the issue with your WiFi connection. 

If you would like to order some WiFi pods we can certainly help with that. 

Please do let us know if you would like to proceed. 

^Martin

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