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Bad upload speed

Dannilad
Tuning in

Hi all,

 

Been having issues with my upload speed the last few days or so. I've been thinking it's probably because everyone is at home hammering the Internet, but yesterday I tightened all the cables and the upload speed improved. Done the same tonight but nothing is working. Download speed is around 200Mbps, but the upload speed I'm only at 0.8-1Mbp if I'm lucky.

I can't see if there's a general area fault and I've tried all the suggestions from Virgin's support team regarding resetting my hub etc.

Does anyone have any ideas on what I can do from my side or am I stuck until tomorrow when the support number is open?

Thanks.

36 REPLIES 36

Your modem is struggling to maintain its network lock. A tech can swap the hub and carry out some checks, but if the problem isn't between the distribution cabinet and hub someone in Networks will have to get involved.

--
Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360
My Broadband Ping - Roger's VM hub 5 broadband connection

Hayley_S
Forum Team (Retired)
Forum Team (Retired)

Hello @Dannilad,

Thank you for trying the pinhole reset, sorry that this did not work.

I will send you a private message so I can investigate this sooner.

Many thanks,

Hayley
Forum Team



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Dannilad
Tuning in

Hi all, 

Just serving as an update, engineer has been round and left a few minutes ago. He's done a couple of things to try and help out. The connectors in the box outside my property were apparently dirty, so he has replaced these to see if this was causing an issue. Also, the fibre cable that goes into my router from a box on the wall had a splitter placed on it, which he believes wasn't needed so he has removed this. I showed him all the stats that I have shown you and he has asked me to see if the connection stabilises over the next couple of days. John, I believe you mentioned one of the upstream QAMs, something to do with that, but this doesn't seem to have changed much since his work. I'll post network stats now (he also did a pinhole reset) and then we can keep an eye on my BQM also.

Thanks, Daniel

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11387500007.840256 qam1
21467500007.640256 qam2
31547500007.640256 qam3
41627500007.840256 qam4
5170750000840256 qam5
6178750000840256 qam6
7186750000840256 qam7
8194750000840256 qam8
9202750000840256 qam9
102107500007.940256 qam10
112187500007.940256 qam11
122267500007.840256 qam12
132347500007.640256 qam13
142427500007.540256 qam14
152507500007.540256 qam15
162587500007.340256 qam16
17266750000740256 qam17
182747500006.640256 qam18
192827500006.440256 qam19
202907500006.140256 qam20
212987500006.140256 qam21
22306750000640256 qam22
233147500006.340256 qam23
243227500006.340256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.940
2Locked40.350
3Locked40.960
4Locked40.940
5Locked40.360
6Locked40.3200
7Locked40.3200
8Locked40.9190
9Locked40.340
10Locked40.360
11Locked40.350
12Locked40.350
13Locked40.350
14Locked40.300
15Locked40.940
16Locked40.950
17Locked40.350
18Locked40.350
19Locked40.350
20Locked40.360
21Locked40.950
22Locked40.350
23Locked40.360
24Locked40.350

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000027.4512064 qam2
26030000027.5512064 qam1
33940000527.8512064 qam4
44620000027.5512032 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Additionally, the connection seemed to be okay last night, gaming was possible with voice chat with 1 disconnect, but other than that it seemed fine, but I will see what it's like over the next day or so like I said.

U/S power is waaaaay too low!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

What should I be looking at for the power? If that's the case then the engineer hasn't done much at all 😞 Previous stats are earlier in the thread, they've gone down since his work rather than up if that's the direction I need to be going!

U/s should be between 33 and 51 dBmV
D/S -6 up to 10 dBmV



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

jbrennand
Very Insightful Person
Very Insightful Person
As Lotharmat says... well out of spec - I have flagged for VM to get back here - you will need another (better) Tech visit to try and get these issues sorted

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Well then, looks like there's still an issue somewhere. The only other thing the engineer mentioned was replacing the hub, would that even do anything though?

I suppose the other question is do you think this will probably cause me issues again if it's so low. Based off what you're saying, I'm assuming yes 😞