on 28-12-2021 21:10
Hi all,
Been having issues with my upload speed the last few days or so. I've been thinking it's probably because everyone is at home hammering the Internet, but yesterday I tightened all the cables and the upload speed improved. Done the same tonight but nothing is working. Download speed is around 200Mbps, but the upload speed I'm only at 0.8-1Mbp if I'm lucky.
I can't see if there's a general area fault and I've tried all the suggestions from Virgin's support team regarding resetting my hub etc.
Does anyone have any ideas on what I can do from my side or am I stuck until tomorrow when the support number is open?
Thanks.
on 30-12-2021 15:47
on 30-12-2021 16:30
Hello @Dannilad,
Thank you for trying the pinhole reset, sorry that this did not work.
I will send you a private message so I can investigate this sooner.
Many thanks,
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on 31-12-2021 10:59
Hi all,
Just serving as an update, engineer has been round and left a few minutes ago. He's done a couple of things to try and help out. The connectors in the box outside my property were apparently dirty, so he has replaced these to see if this was causing an issue. Also, the fibre cable that goes into my router from a box on the wall had a splitter placed on it, which he believes wasn't needed so he has removed this. I showed him all the stats that I have shown you and he has asked me to see if the connection stabilises over the next couple of days. John, I believe you mentioned one of the upstream QAMs, something to do with that, but this doesn't seem to have changed much since his work. I'll post network stats now (he also did a pinhole reset) and then we can keep an eye on my BQM also.
Thanks, Daniel
on 31-12-2021 10:59
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 138750000 | 7.8 | 40 | 256 qam | 1 |
2 | 146750000 | 7.6 | 40 | 256 qam | 2 |
3 | 154750000 | 7.6 | 40 | 256 qam | 3 |
4 | 162750000 | 7.8 | 40 | 256 qam | 4 |
5 | 170750000 | 8 | 40 | 256 qam | 5 |
6 | 178750000 | 8 | 40 | 256 qam | 6 |
7 | 186750000 | 8 | 40 | 256 qam | 7 |
8 | 194750000 | 8 | 40 | 256 qam | 8 |
9 | 202750000 | 8 | 40 | 256 qam | 9 |
10 | 210750000 | 7.9 | 40 | 256 qam | 10 |
11 | 218750000 | 7.9 | 40 | 256 qam | 11 |
12 | 226750000 | 7.8 | 40 | 256 qam | 12 |
13 | 234750000 | 7.6 | 40 | 256 qam | 13 |
14 | 242750000 | 7.5 | 40 | 256 qam | 14 |
15 | 250750000 | 7.5 | 40 | 256 qam | 15 |
16 | 258750000 | 7.3 | 40 | 256 qam | 16 |
17 | 266750000 | 7 | 40 | 256 qam | 17 |
18 | 274750000 | 6.6 | 40 | 256 qam | 18 |
19 | 282750000 | 6.4 | 40 | 256 qam | 19 |
20 | 290750000 | 6.1 | 40 | 256 qam | 20 |
21 | 298750000 | 6.1 | 40 | 256 qam | 21 |
22 | 306750000 | 6 | 40 | 256 qam | 22 |
23 | 314750000 | 6.3 | 40 | 256 qam | 23 |
24 | 322750000 | 6.3 | 40 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 4 | 0 |
2 | Locked | 40.3 | 5 | 0 |
3 | Locked | 40.9 | 6 | 0 |
4 | Locked | 40.9 | 4 | 0 |
5 | Locked | 40.3 | 6 | 0 |
6 | Locked | 40.3 | 20 | 0 |
7 | Locked | 40.3 | 20 | 0 |
8 | Locked | 40.9 | 19 | 0 |
9 | Locked | 40.3 | 4 | 0 |
10 | Locked | 40.3 | 6 | 0 |
11 | Locked | 40.3 | 5 | 0 |
12 | Locked | 40.3 | 5 | 0 |
13 | Locked | 40.3 | 5 | 0 |
14 | Locked | 40.3 | 0 | 0 |
15 | Locked | 40.9 | 4 | 0 |
16 | Locked | 40.9 | 5 | 0 |
17 | Locked | 40.3 | 5 | 0 |
18 | Locked | 40.3 | 5 | 0 |
19 | Locked | 40.3 | 5 | 0 |
20 | Locked | 40.3 | 6 | 0 |
21 | Locked | 40.9 | 5 | 0 |
22 | Locked | 40.3 | 5 | 0 |
23 | Locked | 40.3 | 6 | 0 |
24 | Locked | 40.3 | 5 | 0 |
on 31-12-2021 11:00
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 27.4 | 5120 | 64 qam | 2 |
2 | 60300000 | 27.5 | 5120 | 64 qam | 1 |
3 | 39400005 | 27.8 | 5120 | 64 qam | 4 |
4 | 46200000 | 27.5 | 5120 | 32 qam | 3 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Additionally, the connection seemed to be okay last night, gaming was possible with voice chat with 1 disconnect, but other than that it seemed fine, but I will see what it's like over the next day or so like I said.
on 31-12-2021 11:04
on 31-12-2021 11:07
What should I be looking at for the power? If that's the case then the engineer hasn't done much at all 😞 Previous stats are earlier in the thread, they've gone down since his work rather than up if that's the direction I need to be going!
on 31-12-2021 11:10
on 31-12-2021 11:13
on 31-12-2021 11:13
Well then, looks like there's still an issue somewhere. The only other thing the engineer mentioned was replacing the hub, would that even do anything though?
I suppose the other question is do you think this will probably cause me issues again if it's so low. Based off what you're saying, I'm assuming yes 😞