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dexterul
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Message 11 of 20
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Re: Bad connectivity

Will do

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dexterul
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Message 12 of 20
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Re: Bad connectivity

Hello Roger.

Still have ocasional drops throughout the day and it's annoying the hell out of me.

Any advice on what i should do next ?

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dexterul
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Message 13 of 20
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Re: Bad connectivity

P.S. I shutdown the router for about 10 minutes while i went to the shop so it can cool down and when i came back and plugged it back in it started working fine again. Any chance the router's busted ?
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Roger_Gooner
Superstar
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Message 14 of 20
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Re: Bad connectivity

The reboot may have solved your problem by re-establishing connection. Keep monitoring and check your speeds with speedtest.net (best done with the hub in modem mode).

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
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dexterul
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Message 15 of 20
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Re: Bad connectivity

Down again , this time a router shutdown didn't help anymore 😞

Still crap connection

 

My Broadband Ping - Virgin Media

 

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jbrennand
Alessandro Volta
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Message 16 of 20
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Re: Bad connectivity

At the very least you need a technicians visit to try and resolve your connectivity problems. Call it in and cite this data - or wait in here until a VM person steps in to help.

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Forum Team
Forum Team
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Message 17 of 20
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Re: Bad connectivity

Hello dexterul, 

Thanks for your post on our community forum page. 

I'm very sorry about the connection drop outs you have been experiencing. 

 

It does look like an engineer visit may be required and I have now sent you a private message so I can take a closer look at your account. 

 

Dean C

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dexterul
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Message 18 of 20
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Re: Bad connectivity

Thank you both for taking the time to reply . As you can see it's not looking good.

internet.jpg

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dexterul
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Message 19 of 20
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Re: Bad connectivity

Below are my updated logs from today

 

My Broadband Ping - Virgin Media

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

298750000

3.5

40

256 qam

21

2

138750000

5

40

256 qam

1

3

146750000

4.8

40

256 qam

2

4

154750000

4.6

40

256 qam

3

5

162750000

4.4

40

256 qam

4

6

170750000

4.5

40

256 qam

5

7

178750000

4.3

40

256 qam

6

8

186750000

4.5

40

256 qam

7

9

194750000

4.4

40

256 qam

8

10

202750000

4

40

256 qam

9

11

210750000

3.9

40

256 qam

10

12

218750000

3.7

40

256 qam

11

13

226750000

3.7

40

256 qam

12

14

234750000

3.7

40

256 qam

13

15

242750000

3.9

40

256 qam

14

16

250750000

3.5

40

256 qam

15

17

258750000

3.5

40

256 qam

16

18

266750000

3.4

40

256 qam

17

19

274750000

3

40

256 qam

18

20

282750000

3.4

40

256 qam

19

21

290750000

3

40

256 qam

20

22

306750000

3

40

256 qam

22

23

314750000

3.2

40

256 qam

23

24

322750000

3.4

40

256 qam

24

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

15

0

2

Locked

40.9

245

0

3

Locked

40.9

190

0

4

Locked

40.9

137

0

5

Locked

40.9

109

0

6

Locked

40.9

81

0

7

Locked

40.3

66

0

8

Locked

40.3

46

0

9

Locked

40.9

42

0

10

Locked

40.3

34

0

11

Locked

40.3

28

0

12

Locked

40.9

30

0

13

Locked

40.9

25

0

14

Locked

40.3

25

0

15

Locked

40.9

22

0

16

Locked

40.9

18

0

17

Locked

40.9

19

0

18

Locked

40.3

17

0

19

Locked

40.9

16

0

20

Locked

40.9

13

0

21

Locked

40.3

8

0

22

Locked

40.9

15

0

23

Locked

40.9

10

0

24

Locked

40.3

6

0

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

39399487

4

5120

16 qam

9

2

46200000

4.075

5120

16 qam

8

3

53700124

4.1

5120

16 qam

7

4

32599180

3.925

5120

16 qam

10

 

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

Network Log

Time

Priority

Description

01/01/1970 00:04:47

critical

DHCP FAILED - Discover sent, no offer received;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:04:56

critical

No Ranging Response received - T3 time-out;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:06:47

critical

DHCP FAILED - Request sent, No response;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:07:27

critical

No Ranging Response received - T3 time-out;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:08:37

critical

DHCP FAILED - Discover sent, no offer received;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:08:50

critical

No Ranging Response received - T3 time-out;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:10:30

critical

DHCP FAILED - Discover sent, no offer received;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

01/01/1970 00:11:11

critical

No Ranging Response received - T3 time-out;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

21/07/2019 14:23:0

critical

Ranging Request Retries exhausted;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

21/07/2019 14:23:0

critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

21/07/2019 14:23:24

critical

No Ranging Response received - T3 time-out;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

21/07/2019 14:24:8

critical

Ranging Request Retries exhausted;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

21/07/2019 14:24:8

critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

21/07/2019 14:24:32

critical

No Ranging Response received - T3 time-out;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

21/07/2019 14:30:21

critical

Ranging Request Retries exhausted;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

21/07/2019 14:30:21

critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

21/07/2019 14:30:45

critical

No Ranging Response received - T3 time-out;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

21/07/2019 14:32:7

critical

Ranging Request Retries exhausted;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

21/07/2019 14:32:7

critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

21/07/2019 14:32:21

critical

No Ranging Response received - T3 time-out;CM-MAC=(MAC ADDRESS);CMTS-MAC=(MAC ADDRESS);CM-QOS=1.1;CM-VER=3.0;

 

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dexterul
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Message 20 of 20
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Re: Bad connectivity

Update :

An engineer came in the area today and did some work.

At first sight it seems the problem has been resolved as i haven't dropped a single ping since it came back up.

I did however got a hit in download speed which seems to have been cut from an average of 370 to about 150.

I'm not that much fussed about it as long as the connection stays stable but i do wish this gets resolved as well

Max speed

Minimum speed

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