For the past couple of weeks I have had it where my 200mb connection drops to half a mb up and down despite Virgin Media saying everything is fine.
I run the test thing using my mobile data and it always comes back saying there is a problem and the status page will be updated. The status page is never updated and always says there are no known issues.
Now I have no connection at all (Using mobile data now) I have restarted everything and left things switched off for a while before turning them back on. Nothing makes a difference.
This has been ongoing for a while and I would like this looked into please.
It's both wireless and hard wired. This has been ongoing for a few weeks and tonight once again I am unable to watch Netflix because the connection is not good enough.
I have a 200mb connection and cannot even hit the minimum recommended for Netflix or other streaming service. I'm seriously considering switching to another company because I can't keep going though this, especially with Christmas on the way. This has been ongoing for years in the BS11 area. People get home from work and want to use the Internet and the street goes down it seems.
This is what speed I'm getting now which is worse than the cheapest package elsewhere.
Ping - 366ms
Download - 2.19mbps
Upload - 0.75mbps
I've restarted everything and it makes no difference and this is happening almost daily now.
I've checked everything from this end for you and this has since been raised relating to a high demand for our service within your area under the fault ticket reference F005810243, with a review currently set for 17/01/2018.
In conjunction with the timing of the second VM message confirming oversubscription, it's very odd that their first reply didn't mention anything about 'traffic higher than normal but within threshold levels'...very suspicious indeed since they have apparently have this information at hand, as demonstrated many times on this forum.
When running the VM equipment test, it's quite possible that if the local or national network is heavily overused at that time then the test may be unable to complete. With oversubscription normally highest in the evenings, I would recommend that you re-run the equipment test in the morning. If the test completes then that's the reason.
Hopefully, there might be other factors that VM can fix which might improve your BB situation. If there's not then there's unfortunately nothing you can do unless there is a suitable competitor. Since VM has officially just diagnosed that your area is heavily oversubscribed then note that actual fix dates normally start upwards of two years later - see http://community.virginmedia.com/t5/Speed/Is-it-just-me-or-is-VM-plagued-by-over-sold-services-so-ca... and search for "oversubscription" on this forum for more info. Note: for proper compensation you are strongly recommended to go through CISAS - do not accept this from VM - they always under compensate, initially (unless forced by CISAS), and on that point...have they offered you any compensation?...their policy is not to be proactive in offering any compensation (demonstrated many times on this forum). Most customers buy into the VM smokescreen of 'you are suffering from an expected peak time reduction...this is normal'.