on 14-07-2021 22:52
Over the last few weeks my service in the BR3 area has been terrible with complere outages many times a day and when it does return severly dropped in bandwidth.
1 | 298750000 | -0.9 | 35 | 256 qam | 21 |
2 | 138750000 | 1.9 | 35 | 256 qam | 1 |
3 | 146750000 | 1.5 | 35 | 256 qam | 2 |
4 | 154750000 | 1.5 | 28 | 256 qam | 3 |
5 | 162750000 | 1 | 26 | 256 qam | 4 |
6 | 170750000 | 1 | 28 | 256 qam | 5 |
7 | 178750000 | 0.7 | 35 | 256 qam | 6 |
8 | 186750000 | 0.9 | 35 | 256 qam | 7 |
9 | 194750000 | 0.7 | 35 | 256 qam | 8 |
10 | 202750000 | 0.5 | 36 | 256 qam | 9 |
11 | 210750000 | 0 | 35 | 256 qam | 10 |
12 | 218750000 | -0.4 | 35 | 256 qam | 11 |
13 | 226750000 | -0.2 | 35 | 256 qam | 12 |
14 | 234750000 | -0.7 | 35 | 256 qam | 13 |
15 | 242750000 | -0.9 | 36 | 256 qam | 14 |
16 | 250750000 | -0.9 | 37 | 256 qam | 15 |
17 | 258750000 | -0.5 | 36 | 256 qam | 16 |
18 | 266750000 | -0.5 | 36 | 256 qam | 17 |
19 | 274750000 | -0.7 | 36 | 256 qam | 18 |
20 | 282750000 | -0.5 | 34 | 256 qam | 19 |
21 | 290750000 | -0.9 | 34 | 256 qam | 20 |
22 | 306750000 | -0.5 | 35 | 256 qam | 22 |
23 | 314750000 | -1 | 32 | 256 qam | 23 |
24 | 322750000 | -0.9 | 31 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 35.5 | 633 | 0 |
2 | Locked | 35.7 | 108 | 0 |
3 | Locked | 35.7 | 299 | 0 |
4 | Locked | 28.3 | 2030030 | 2423758 |
5 | Locked | 26.5 | 21612 | 4438075 |
6 | Locked | 28.3 | 1285035 | 2963753 |
7 | Locked | 34.9 | 1292 | 0 |
8 | Locked | 35 | 14375 | 0 |
9 | Locked | 35.5 | 5060 | 0 |
10 | Locked | 36.3 | 640 | 0 |
11 | Locked | 35.5 | 76452 | 0 |
12 | Locked | 35.5 | 79169 | 0 |
13 | Locked | 35.5 | 16542 | 0 |
14 | Locked | 35.7 | 1926 | 0 |
15 | Locked | 36.3 | 200 | 0 |
16 | Locked | 37.6 | 0 | 0 |
17 | Locked | 36.3 | 31 | 0 |
18 | Locked | 36.3 | 21 | 0 |
19 | Locked | 36.3 | 8 | 0 |
20 | Locked | 34.4 | 83250 | 0 |
21 | Locked | 34.9 | 14604 | 0 |
22 | Locked | 35.7 | 88 | 0 |
23 | Locked | 32.6 | 1393298 | 0 |
24 | Locked | 31 | 4005124 | 25781 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25800041 | 40 | 5120 | 64 qam | 6 |
2 | 32599996 | 40.5 | 5120 | 64 qam | 5 |
3 | 39400017 | 41.5 | 5120 | 64 qam | 4 |
4 | 46200012 | 43 | 5120 | 64 qam | 3 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
14/07/2021 21:45:38Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:45:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:45:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:44:29Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:43:44Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:43:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:43:13Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:43:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:42:46Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:42:36Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:42:33Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:42:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:41:53Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:41:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:41:45Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:41:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:41:20Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:41:17Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:41:9Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;14/07/2021 21:41:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
Answered! Go to Answer
on 15-07-2021 10:49
Hi CrystalGipsy,
Thanks for using the forums to get this issue with your broadband services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I have already taken the time to look into your services and can see straight away that there are unbalanced specs with your downstream channels - which will need an engineer to resolve.
I will send you a PM in a moment in order to get this booked in for you 🙂
Just for future issues with your services and for any other users that are looking at this thread for help, I have a few links below that might help with general issues -
Speak to you in a PM soon!
Thanks,
Megan_L
on 15-07-2021 08:27
on 15-07-2021 08:28
15-07-2021 10:15 - edited 15-07-2021 10:17
Also check that all the coax connectors to the Hub and TV box/es are tight.
Signal interference on some distinct channels is a common sign of a poor connection either inside or outside the house. The coax cable becomes resonant instead of a constant impedance.
on 15-07-2021 10:49
Hi CrystalGipsy,
Thanks for using the forums to get this issue with your broadband services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I have already taken the time to look into your services and can see straight away that there are unbalanced specs with your downstream channels - which will need an engineer to resolve.
I will send you a PM in a moment in order to get this booked in for you 🙂
Just for future issues with your services and for any other users that are looking at this thread for help, I have a few links below that might help with general issues -
Speak to you in a PM soon!
Thanks,
Megan_L
on 15-07-2021 14:18
Thanks for the response your online service checker would not work always errored out and there is no mention of any service outage for the current occurrences. Bandwidth is currently at 40mb/s which is considerably less than the 350 I am supposed to get.
on 15-07-2021 15:08
Hi CrystalGipsy,
Thanks for chatting with me in our PM, I have now booked an engineer visit for you.
If you need to double check, change or cancel your appointment you can do so through your Online Account instead of waiting for me to come back on shift lol 🙂
If you need any further help after the appointment, please let us know on here so we can continue to support you!
Thanks so much and good luck.
Megan_L
on 19-07-2021 14:13
All sorted the cable running from the box to modem was damaged, as it's under the floor the engineer replaced it around my skirting and all is much better. Let's hope for no more loss of service when the service is running.
Thanks for sorting this out so quickly.
on 19-07-2021 14:19
Thanks for the update CrystalGipsy, and thanks for @Megan_L for insuring our team we're able to get to your property to have this resolved.
Do please let us know if you have any further issues with the connection moving forward
Kindest regards,
David_Bn