BQM

[ukmartian]

My speeds are up and down I very rarely get 350mbps   as per previous posts I am on a mesh system..this problem has been consistent on 3 different set up. as unable to a wired connection I was asked to set up a BQM...tonight I had problems between  10pm and 11pm..i hope I have attached this BQM  properly what does it show, if not there ease tell me how..thanks

• [url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/f863ef2073eb4705bf1b64524b0c6b0be68c72f6-13-02-2022][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/f863ef2073eb4705bf1b64524b0c6b0be68c72f6-13-02-2022.png[/img][/url]

[ukmartian]

Hi again after multiple drop outs this after noon I checked my BQM  , note, I do not understand them or what they mean, I cannot post results...we have been getting signal loss this afternoon and but by the time we do a speed test everything seems ok...when I checked my BQM.this what I found, as I can't post I have posted 3 screen prints from when the graph changed...I have not changed any setting etc this just happened could someone explain if this could be a source off my problems...thanks 

 

 

 

[m00g]

Everyone is very quick to suggest ethernet cable faults, device faults, utilisation faults yet i never see them suggest the actual coax to the property or from the wall to modem is faulty.

I do see "box outside falling off the wall" fairly often, one thing i always remember is that little spanner they supply with self installs, its there for a reason.

Check the connections from the outside wall to the modem as a just in case.

[newapollo]

Hi @ukmartian 

I'm afraid your BQM screen shots have been rejected as they contain your IP address.

The latest ones are all showing red which means that the BQM isn't working.  This sometimes happens on the rare occassion that the VM IP address has been changed, however you'rs is still the same. 

Reboot your hub and the BQM should start working again. Then either post the live BQM graph (it strips out the IP address)*    or wait a few hours and take a screenshot ensuring you edit out the IP address

*

On Think Broadband go to your  BQM and under the options you will see

Today | Previous Days | Edit | Delete | Share

Click on the Share option and on the screen that opens click on Share 

On the next screen click on Share Live Graph

Copy the text in the Direct Link box (beware there may be more text than you can see)

On here click the Link icon (2 links chain to the left of the camera icon)

 In the URL box paste the link you copied and then click OK

[ukmartian]

Thanks ,Try this

https://www.thinkbroadband.com/broadband/monitoring/quality/share/0449489961917bc76d26ca579d81ab06d7... 

[Tom_W1]

Hi @ukmartian thanks for your post.

I just want to highlight that a colleague has responded to your recent PM to us, and we are awaiting a response - hopefully our advice can help you on this matter.

Unfortunately though, it's hard to give you an exact answer on if your devices connected will be affected or not, due to this being about a third party networking piece of equipment which we don't support through Virgin Media I'm afraid.

Please kindly respond to our PM and we'll be able to support you further through there.

Many thanks

[ukmartian]

Sorry about delay it's just that my BB IS NOT WORKING at this moment in time, the BMQ that I set up has turned solid red  hundreds of people use the same set up as me   they don't get this trouble    I will check the modem when I get the opportunity, but I would feel happier trying another one as that has not been changed as yet  ...something must be causing these problems ,I have done everything by upgrading my equipment 3 times, this has been going on for months.

[newapollo]

Hi again @ukmartian I've merged your two threads together to make it easier for the Forum team to follow.

Your Live BQM  is working, it's no longer all red, but it doesn't look pretty at present.

If it is utilisation then as @SCA1972  suggested the BQM should clear up after midnight.

It is possible that it's also an issue with the VM hub, your mesh system, or the VM cabling, either internal or external to your property.

[newapollo]

I also noticed you haven't yet posted the network logs from the VM hub which will help towards a solution.

In your browser’s URL box type in  http://192.168.100.1 if still in modem mode and hit return.  It's http://192.168.0.1 when you can test it without your mesh system.

Don't login, instead below there click on Check Router Status

From the Router Status page copy/paste 3 FULL sets of data onto here (Not screen shots but text)  – from the Downstream, Upstream, & Network Logs pages. 

[ukmartian]

Hi I have managed to access my modem on 192.168.100.1. This is the first time I have been able to access over my network for a long time as it would not connect and time out . This access also coincides with my BQM restarting as going totally red . yesterday from about mid afternoon i was plagued by drop out anything from a blip to a few minutes to 15 minutes + the worst was late in the evening between 10 -10.30pm ..the highest speed I recorded was at 353mbps at 17.50 and the slowest was 0.50 mbps at 21.59.I restarted ( unplugged left for 30 seconds then plunged back in ) the hub at approx 22.30 and the speeds recovered from 8.21 mbps before restart  to between 70 and 90 mbps. These speed reading were through Speedtest via my 3 party  WI-Fi equipment  TP-link Deco M4 ....I also got comparable readings from my routers built in speed monitor which measures the incoming speed from the hub modem which is wired via a new cat 7 braided shielded Ethernet cable with gold plugs. I hope this info is acceptable as my knowledge of wi-fi etc is limited should you require anymore info please request , should you wish to speak PM me and I will reply with my mobile no . This issue has been ongoing for poss a year or more starting with the hub in router mode , I then bought a seperate router and switched it to modem only, that didnt work , I then bought a cheap mesh which didn't work, so my speeds were upgraded but I had to also upgrade my mesh as the ethernet interface was only rated at 100 mbps plus i upgraded my ethernet cable.I feel that I have done everything i can to eliminate any faults within my own network ( one of you engineers also said it was ok) and i would like this issue resolved .

Regards

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	363000000	1.5	40	256 qam	29
2	251000000	-0.2	38	256 qam	15
3	259000000	-0.2	38	256 qam	16
4	267000000	0.2	38	256 qam	17
5	275000000	0.7	38	256 qam	18
6	283000000	0.5	38	256 qam	19
7	291000000	0.5	38	256 qam	20
8	299000000	0.5	38	256 qam	21
9	307000000	0.7	40	256 qam	22
10	315000000	1.2	40	256 qam	23
11	323000000	1.7	40	256 qam	24
12	331000000	1.5	38	256 qam	25
13	339000000	1.7	40	256 qam	26
14	347000000	1.7	40	256 qam	27
15	355000000	1.5	40	256 qam	28
16	371000000	1.4	40	256 qam	30
17	379000000	1	38	256 qam	31
18	387000000	0.5	40	256 qam	32
19	395000000	0.5	38	256 qam	33
20	403000000	0.5	38	256 qam	34
21	411000000	0.7	38	256 qam	35
22	419000000	0.7	38	256 qam	36
23	523000000	2.2	38	256 qam	37
24	531000000	2.4	40	256 qam	38

[ukmartian]

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	1231	0
2	Locked	38.9	229	0
3	Locked	38.9	337	0
4	Locked	38.9	342	0
5	Locked	38.9	260	0
6	Locked	38.9	297	0
7	Locked	38.9	302	0
8	Locked	38.9	415	0
9	Locked	40.3	313	0
10	Locked	40.3	375	0
11	Locked	40.3	548	0
12	Locked	38.9	707	0
13	Locked	40.3	876	0
14	Locked	40.3	1085	0
15	Locked	40.3	965	0
16	Locked	40.3	1337	0
17	Locked	38.9	1472	0
18	Locked	40.9	1721	0
19	Locked	38.9	1882	0
20	Locked	38.9	1849	0
21	Locked	38.9	2282	0
22	Locked	38.9	2436	0
23	Locked	38.9	3202	0
24	Locked	40.3	2089	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	25799998	44	5120	64 qam	4
2	32600002	44	5120	64 qam	3
3	39400007	44	5120	64 qam	2
4	46199996	44	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

Time Priority Description

28/02/2022 22:10:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/02/2022 08:44:30	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/02/2022 08:44:30	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2022 07:52:39	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2022 20:44:30	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2022 20:44:30	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2022 20:14:29	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2022 20:14:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/02/2022 01:51:49	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/02/2022 08:14:29	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/02/2022 08:14:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/02/2022 13:54:54	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2022 20:14:29	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/02/2022 20:14:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2022 08:48:50	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2022 08:14:29	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/02/2022 08:14:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/02/2022 08:17:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2022 20:14:29	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/02/2022 20:14:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;