on 09-11-2021 17:02
Been having problems with poor wifi signal.Often marginal 37% or 31% so I performed a BQM test. The results were 188 Mbps upload & 21 Mbps upload. I was asked to post a link to everyone but don't know how so can you tell me if these speeds look ok?
Answered! Go to Answer
on 09-11-2021 17:17
Hi @jenfamily1
Instructions for posting BQM Link from https://www.thinkbroadband.com/broadband/monitoring/quality
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK.
on 09-11-2021 17:17
Hi @jenfamily1
Instructions for posting BQM Link from https://www.thinkbroadband.com/broadband/monitoring/quality
Under your BQM graph are two links in red.
Click the lower link (Share Live Graph) then click generate.
Copy the text in the Direct Link box, beware, there may be more text than you can see.
On here click the Link icon (2 links chain to the left of the camera icon)
In the URL box paste the link you copied and then click OK.
on 09-11-2021 18:43
@jenfamily1 wrote:Been having problems with poor wifi signal.Often marginal 37% or 31% so I performed a BQM test. The results were 188 Mbps upload & 21 Mbps upload. I was asked to post a link to everyone but don't know how so can you tell me if these speeds look ok?
Depends what package you are on and how you are testing speeds. Can yo do it this way...
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If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting, you cannot rely on wifi tests, - no BB supplier guarantees those - only speeds "TO" the Hub are guaranteed.
So, can you test speeds directly like this. As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected
Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.
If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets.
on 09-11-2021 18:58
on 09-11-2021 19:02
on 09-11-2021 19:15
@jenfamily1 wrote:
Tried two different browsers and bot give me between 188Mbps - 200Mbps which is what VM guarantee.
Was that with the Hub in modem mode and the computer booted into safe mode?
on 10-11-2021 10:59
So, if I'm reading this correctly, your wired speeds to the PC are fine, but the wifi to your upstairs is poor.?
If you don't want to cable to the upstairs, then you will need to invest in either a mesh system, or power line adapters to extend the wifi signal. There is no other way around this. Even if you paid £25 for VM to locate the Hub upstairs, you will then still need to run a cable down to the PC.
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on 11-11-2021 09:39
on 11-11-2021 13:33
on 11-11-2021 17:08