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BLOODY DISMAL !!!

Steve1701
Rising star

OK, I posted before Christmas about my dismal BB speeds.

I've been recovering from throat cancer so I haven't really been in any mood to keep checking, but over the last few weeks, I've been keeping a wary eye on what I'm getting.

I'm on what's laughingly called the 'Ultimate Oomph Bundle' so:

V6 + additional box (unused) / M600 fibre broadband / Talk anymore anytime / Oomph unlimited data sim (unused)

Alas, it's anything but ... I've done the usual: Switch off switch on, unplug plugin, yadda yadda, I use extremely expensive cables for everything audio/visual, yet same ole same ole.

Currently, I'm getting approx 280 on DL & 38 UL which re DL is HALF I am stupidly paying for! ...Last week I got the dreaded email (which IMO should come looking like ye old'e black envelope sent to inform someone of a death) saying I could upgrade my Hub3 - NEVER GOING TO HAPPEN - I'll cheerfully lop my hands off with a rabid-infested rusty blade before I'll have that piece of junk.

So ... I'd like something done about my speed in short order, or I might just go off into the sunset, along with any early dump fee they think they will be getting.

Steve

Utrinque Paratus
1 ACCEPTED SOLUTION

Accepted Solutions


@Steve1701 wrote:

FYI All ... 😕 ...

I've just checked for any reply and realised that the screenshots I posted are missing (at least for me)

Just showing a red circle/diagonal strike ???

Hopefully, you can still see them, if not I'll repost.


Images can be rejected for having personal information, like IP address.

See where this Helpful Answer was posted

37 REPLIES 37

japitts
Very Insightful Person
Very Insightful Person

@Steve1701 wrote:

Currently, I'm getting approx 280 on DL & 38 UL which re DL is HALF


Is that wired or wireless? You've not said.

1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.

2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.

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Hey @japitts 

My connection is wired, and just for the hell of it given I've nothing better to do, here's the stats you asked for:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000437256 qam25
22670000002.437256 qam17
3275000000237256 qam18
42830000002.537256 qam19
5291000000337256 qam20
62990000003.537256 qam21
73070000003.937256 qam22
8315000000437256 qam23
9323000000437256 qam24
103390000004.137256 qam26
113470000004.137256 qam27
123550000004.137256 qam28
133630000004.537256 qam29
143710000004.538256 qam30
153790000004.537256 qam31
163870000004.337256 qam32
173950000003.937256 qam33
184030000003.437256 qam34
194110000003.237256 qam35
20419000000337256 qam36
214270000002.737256 qam37
224350000002.537256 qam38
234430000002.737256 qam39
244510000002.737256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.650
2Locked37.3120
3Locked37.680
4Locked37.6100
5Locked37.6110
6Locked37.6150
7Locked37.660
8Locked37.650
9Locked37.350
10Locked37.350
11Locked37.350
12Locked37.640
13Locked37.350
14Locked38.660
15Locked37.640
16Locked37.650
17Locked37.660
18Locked37.650
19Locked37.6160
20Locked37.350
21Locked37.660
22Locked37.610
23Locked37.660
24Locked37.67

0

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16029996639.8512064 qam1
23940002139.8512064 qam4
34619998139.8512064 qam3
45370004339.8512064 qam2

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

 

Steve

Utrinque Paratus

Hi Steve1701,

Thank you for your post. I'm very sorry to hear about the issues you're having. 

I have taken a look on our system and it has advised there is short term connectivity issue. 

This can affecting your service. At this point in time we would advise to monitor this for 24 hours to see if there is an improvement. 

^Martin

Hi Martin 

I'll keep monitoring as requested, but given the issue is anything but 'short term' I am a little sceptical as to what you are going to suggest next. It's just beginning to be extremely frustrating now. To be honest, had I not been recovering from the cancer treatment I would have likely dumped VM a while back.

Anyway, thanks for taking the time to reply, I look forward to any solution you might come up with.

🤞

Steve

Utrinque Paratus

Hey buddy!

I hope that your recovery picks up and hyoid beat that crap!!

ive just jointed virgin on 1gig package - IT IS CONTINUOUSLY CONSTANTLY SLOW! I get average dl speed of 300 if lucky and 40-50 upload speed… not a month in yet, thought it may settle and find its speed but it sounds similar to you - virgin rip off!!! 


@Gigisnotagig wrote:

Hey buddy!

I hope that your recovery picks up and hyoid beat that crap!!

ive just jointed virgin on 1gig package - IT IS CONTINUOUSLY CONSTANTLY SLOW! I get average dl speed of 300 if lucky and 40-50 upload speed… not a month in yet, thought it may settle and find its speed but it sounds similar to you - virgin rip off!!! 


There is no 'settle in' period.

Have you tried reporting your issue?

Adduxi
Very Insightful Person
Very Insightful Person

@Steve1701 wrote:

Hi Martin 

I'll keep monitoring as requested, but given the issue is anything but 'short term' I am a little sceptical as to what you are going to suggest next. <snip>


You need to setup a BQM to do the monitoring for you.  It will show any problems right away and save you the hassle.

www.thinkbroadband.com/ping   Once this is running for 24 Hours you will get a good "picture" of the state of your circuit.  

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Adduxi
Very Insightful Person
Very Insightful Person

@Gigisnotagig wrote:

Hey buddy!    <snip>


Please start your own thread for this. Jumping on another thread makes it difficult to follow and diagnose.

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Hi Adduxi 

Is this what you need?

Screenshot 2022-02-22 192436.png

Steve

Utrinque Paratus