on 17-02-2022 22:32
OK, I posted before Christmas about my dismal BB speeds.
I've been recovering from throat cancer so I haven't really been in any mood to keep checking, but over the last few weeks, I've been keeping a wary eye on what I'm getting.
I'm on what's laughingly called the 'Ultimate Oomph Bundle' so:
V6 + additional box (unused) / M600 fibre broadband / Talk anymore anytime / Oomph unlimited data sim (unused)
Alas, it's anything but ... I've done the usual: Switch off switch on, unplug plugin, yadda yadda, I use extremely expensive cables for everything audio/visual, yet same ole same ole.
Currently, I'm getting approx 280 on DL & 38 UL which re DL is HALF I am stupidly paying for! ...Last week I got the dreaded email (which IMO should come looking like ye old'e black envelope sent to inform someone of a death) saying I could upgrade my Hub3 - NEVER GOING TO HAPPEN - I'll cheerfully lop my hands off with a rabid-infested rusty blade before I'll have that piece of junk.
So ... I'd like something done about my speed in short order, or I might just go off into the sunset, along with any early dump fee they think they will be getting.
Answered! Go to Answer
26-02-2022 17:17 - edited 26-02-2022 17:17
@Steve1701 wrote:FYI All ... 😕 ...
I've just checked for any reply and realised that the screenshots I posted are missing (at least for me)
Just showing a red circle/diagonal strike ???
Hopefully, you can still see them, if not I'll repost.
Images can be rejected for having personal information, like IP address.
on 17-02-2022 22:42
@Steve1701 wrote:Currently, I'm getting approx 280 on DL & 38 UL which re DL is HALF
Is that wired or wireless? You've not said.
1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.
2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.
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on 17-02-2022 22:54
Hey @japitts
My connection is wired, and just for the hell of it given I've nothing better to do, here's the stats you asked for:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 4 | 37 | 256 qam | 25 |
2 | 267000000 | 2.4 | 37 | 256 qam | 17 |
3 | 275000000 | 2 | 37 | 256 qam | 18 |
4 | 283000000 | 2.5 | 37 | 256 qam | 19 |
5 | 291000000 | 3 | 37 | 256 qam | 20 |
6 | 299000000 | 3.5 | 37 | 256 qam | 21 |
7 | 307000000 | 3.9 | 37 | 256 qam | 22 |
8 | 315000000 | 4 | 37 | 256 qam | 23 |
9 | 323000000 | 4 | 37 | 256 qam | 24 |
10 | 339000000 | 4.1 | 37 | 256 qam | 26 |
11 | 347000000 | 4.1 | 37 | 256 qam | 27 |
12 | 355000000 | 4.1 | 37 | 256 qam | 28 |
13 | 363000000 | 4.5 | 37 | 256 qam | 29 |
14 | 371000000 | 4.5 | 38 | 256 qam | 30 |
15 | 379000000 | 4.5 | 37 | 256 qam | 31 |
16 | 387000000 | 4.3 | 37 | 256 qam | 32 |
17 | 395000000 | 3.9 | 37 | 256 qam | 33 |
18 | 403000000 | 3.4 | 37 | 256 qam | 34 |
19 | 411000000 | 3.2 | 37 | 256 qam | 35 |
20 | 419000000 | 3 | 37 | 256 qam | 36 |
21 | 427000000 | 2.7 | 37 | 256 qam | 37 |
22 | 435000000 | 2.5 | 37 | 256 qam | 38 |
23 | 443000000 | 2.7 | 37 | 256 qam | 39 |
24 | 451000000 | 2.7 | 37 | 256 qam | 40 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 5 | 0 |
2 | Locked | 37.3 | 12 | 0 |
3 | Locked | 37.6 | 8 | 0 |
4 | Locked | 37.6 | 10 | 0 |
5 | Locked | 37.6 | 11 | 0 |
6 | Locked | 37.6 | 15 | 0 |
7 | Locked | 37.6 | 6 | 0 |
8 | Locked | 37.6 | 5 | 0 |
9 | Locked | 37.3 | 5 | 0 |
10 | Locked | 37.3 | 5 | 0 |
11 | Locked | 37.3 | 5 | 0 |
12 | Locked | 37.6 | 4 | 0 |
13 | Locked | 37.3 | 5 | 0 |
14 | Locked | 38.6 | 6 | 0 |
15 | Locked | 37.6 | 4 | 0 |
16 | Locked | 37.6 | 5 | 0 |
17 | Locked | 37.6 | 6 | 0 |
18 | Locked | 37.6 | 5 | 0 |
19 | Locked | 37.6 | 16 | 0 |
20 | Locked | 37.3 | 5 | 0 |
21 | Locked | 37.6 | 6 | 0 |
22 | Locked | 37.6 | 1 | 0 |
23 | Locked | 37.6 | 6 | 0 |
24 | Locked | 37.6 | 7 | 0 |
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60299966 | 39.8 | 5120 | 64 qam | 1 |
2 | 39400021 | 39.8 | 5120 | 64 qam | 4 |
3 | 46199981 | 39.8 | 5120 | 64 qam | 3 |
4 | 53700043 | 39.8 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 21-02-2022 15:36
Hi Steve1701,
Thank you for your post. I'm very sorry to hear about the issues you're having.
I have taken a look on our system and it has advised there is short term connectivity issue.
This can affecting your service. At this point in time we would advise to monitor this for 24 hours to see if there is an improvement.
^Martin
on 21-02-2022 21:38
Hi Martin
I'll keep monitoring as requested, but given the issue is anything but 'short term' I am a little sceptical as to what you are going to suggest next. It's just beginning to be extremely frustrating now. To be honest, had I not been recovering from the cancer treatment I would have likely dumped VM a while back.
Anyway, thanks for taking the time to reply, I look forward to any solution you might come up with.
🤞
on 21-02-2022 22:10
Hey buddy!
I hope that your recovery picks up and hyoid beat that crap!!
ive just jointed virgin on 1gig package - IT IS CONTINUOUSLY CONSTANTLY SLOW! I get average dl speed of 300 if lucky and 40-50 upload speed… not a month in yet, thought it may settle and find its speed but it sounds similar to you - virgin rip off!!!
on 21-02-2022 22:12
@Gigisnotagig wrote:Hey buddy!
I hope that your recovery picks up and hyoid beat that crap!!
ive just jointed virgin on 1gig package - IT IS CONTINUOUSLY CONSTANTLY SLOW! I get average dl speed of 300 if lucky and 40-50 upload speed… not a month in yet, thought it may settle and find its speed but it sounds similar to you - virgin rip off!!!
There is no 'settle in' period.
Have you tried reporting your issue?
on 22-02-2022 10:13
@Steve1701 wrote:Hi Martin
I'll keep monitoring as requested, but given the issue is anything but 'short term' I am a little sceptical as to what you are going to suggest next. <snip>
You need to setup a BQM to do the monitoring for you. It will show any problems right away and save you the hassle.
www.thinkbroadband.com/ping Once this is running for 24 Hours you will get a good "picture" of the state of your circuit.
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on 22-02-2022 10:14
@Gigisnotagig wrote:Hey buddy! <snip>
Please start your own thread for this. Jumping on another thread makes it difficult to follow and diagnose.
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22-02-2022 19:22 - edited 22-02-2022 19:26