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GMAN73
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Area 28 (F005039426 for SNR and FECS)

Can someone from VM give me an update on this.  Every Sunday my broadband dies so please give me an update on this Fault.  Virgin Media is no longer a reliable ISP for me.  

** FORUM MEMBERS PLEASE DO NOT BUMP THIS THREAD AS I DO NOT WANT TO GO BACK TO THE END OF THE QUEUE - THANK YOU **

Below is Sunday - 05/02/17 

c9dee4a7c739321286f98dc924f1483a-05-02-2017.png

Sunday - 12/02/17 completely dead for 2 hours

a95cb4b57f17759fc756d101ad2cd228-12-02-2017.png

Below is Sunday - 19/02/17 - 20/02/17

98d95d19a3fc57864dc9682f48dd308e-20-02-2017.png

 

 

 

 

 

 

 

 

 

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Re: Area 28 (F005039426 for SNR and FECS)

Hi GMAN73,

I'm at a loss to explain this. I've tested your connection extensively and the only thing of note are 2 instances of FEC's (forward error corrections) and reduced SNR (signal to noise ratio) on the upstream segment on these dates/times;

2017-02-25 23:41:00 - 2017-02-26 00:11:00
2017-02-21 03:26:00 - 2017-02-21 05:18:00 

Your Hub is reporting having been connected to the CMTS for the past 15 days.  I can find nothing to tally with your graph data. So I'd like to start by arranging for an engineer visit. We'll see if he can find anything before looking into this further. I shall send you a PM in a moment (purple envelope icon, top right of page) and book an appointment when I receive your reply.

Bye for now,

 


Jen
Forum Team



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Re: Area 28 (F005039426 for SNR and FECS)

Can someone please give me an update as to when Fault F005039426 for SNR and FECS in the Broomhill area will be fixed.  Still have disconnections and spikes according to the Thinkbroadand.  Between that and the horrific superhub3 that was changed over for the 2nd time I feel that VM is just an unreliable service.

Once the next price rise comes around I feel its time to part ways.  Been with NTL/Virgin for 16 years now and over the last while the service has went downhill.

 

 

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Re: Area 28 (F005039426 for SNR and FECS)

Hello GMAN73,

Thanks for getting in touch Smiley Happy

I've checked the fault you've mentioned and I can confirm it's since been resolved. I hope your connection is performing better for you now.

Catch you again soon,

Take care.

Heather_J

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GMAN73
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Re: Area 28 (F005039426 for SNR and FECS)

Hi Heather,

Can you tell me when it was resolved?

Thanks

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Re: Area 28 (F005039426 for SNR and FECS)

VM staff can you let me know if fault F004055880 is affecting my area, G14 0.

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Re: Area 28 (F005039426 for SNR and FECS)

Hi GMAN73,

 

I appreciate you posting back here.

 

Looking at the fault ticket you provided, you are not affected by this. It is in regards to high peak time traffic and is linked to a different cable number.

 

Your connection is showing as stable and healthy which is good. Are you experiencing any issues with your broadband at all?

 

Speak soon

Sam


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GMAN73
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Re: Area 28 (F005039426 for SNR and FECS)

Hi Samantha,

So far everything is good, thanks for confirming that my BB is not affected by that other ticket

G
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