If you've been given an 'F' number then unfortunately (fortunately for VM ) the status of this 'fault' is always kept from the main status page. So, chronic over utilisation (subscription) issues that have lasted, oh let's say, 1-3 yrs (examples abound) are deemed - when the issue still remains - not worth informing all affected customers and every new customer in that fault catchment area. Oh yes, new fault numbers are assigned to these on-going utilisation issues (due to under engineering of each fix). This raises audit/transparency issues. Dear oh dear oh dear...VM what are you doing? Give all new and current customers the full facts of all local 'faults' to allow them to make a fully informed choice on their ongoing local situation.
Seems my speeds are now fixed (Newtownabbey area) my internet was down for 10 minutes then the problem was sorted atleast they stuck to their word with the 2nd week in May fix date. hitting download speeds of 216mb
Thanks for keeping in touch, I am sorry to see that you have been having trouble with your connection.
I have taken a look and it seems you are affected by fault ref F004055880 for slow speeds at peak times. The current review date is 01 NOV 2017, please give this thread a bump closer to the time and we will get an update for you.
I can also see a high number of FECS and the SNR seems a little low in your area, I have popped this across to networks to investigate further. I will let you know as soon as I know more.