For almost three years, I have put up with low broadband speed. I like many others have been lied to regards fix dates for the over unitlisation issues in area 20. I was under the impression that this issue was finally going to be fixed January 25th 2017. I have now received a mail saying that this date has been pushed out till July 2017. I have also been told that it is very unlikely that it will be fixed then. I currently pay for 200 mb, and am only getting on average around 20mb. This is absolutely shocking, it's about time VM manned up and told us the truth.
I can't accept your apology, This has now been ongoing for over two years. Your company is making the problem worse by adding new users in my area. They must be bitterly disappointed when they realise that they are not getting what they expected. Up until Before Christmas 2016 I was getting speeds of around 125 mbs at peek times. This was less than I should have been, but I accepted that you were going to fix the problem on January 25th. This hasn't happened, I am now told that it will be June, and likely to be much later than that. I am now only getting speeds of around 20 mbs at peek time. So what has happened since Christmas to reduce my speed down such a vast amount? I don't believe this to be over utilisation
This issue is getting beyond a joke. I am trying to watch a BBC program on catch up TV (all part of my package). The program is constantly freezing and locking up. It has to be something to do with my internet connection as this all comes down the same wire. I am sick an tired of chasing VM to get this sorted. I have been promised on 4 occasions that someone would call me back to discuss my problem this has not yet happened. If it is not sorted within the next 5 days I will be leaving you and going to sky. This is an absolute disgrace. Please pass this message onto to someone that gives a damn, if VM actually employ anyone like that.
Honestly dopn't blame you!!! Just do yourself a favour first though.... use a broadband speed checker to make sure you're not going to be worse off. I know that doesn't feel possible... but BT puts me at 4-8meg, estimated!! While that's faster than I'm getting now at times... I'm not about to pay £45pm for that!