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Freyrune
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Message 21 of 56
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Re: Area 15 ISSUE


@andf wrote:
@Freyrune wrote:

I would suggest tweeting to @Virginmedia about this issue, that way many people can see how incompetent this company is.


Let's try, we have nothing to lose, it can't get worse.


Cool, I will keep a lookout on twitter and join the discussion there

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andf
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Message 22 of 56
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Re: Area 15 ISSUE

An up to date graph, it seems that it was working fine for one hour or so around midnight.

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andf
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Message 23 of 56
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Re: Area 15 ISSUE

@Ralph_R / Moderators

 

May I kindly ask if you are able to provide an update on the status of this issue?

Also, do you know how users can ask for a refund?

 

Many thanks.

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andf
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Message 24 of 56
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Re: Area 15 ISSUE

Hi All,

Virgin have just provided an answer on Twitter. Nothing to be excited about but at least they have acknowledged the problem once more...

 

medium.gif

 

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Freyrune
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Message 25 of 56
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Re: Area 15 ISSUE

I saw it just now.

"Call the helpline"
-But I called 10 times
"You have to call them"

Perfect logic there Virgin Media
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Jay429
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Message 26 of 56
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Re: Area 15 ISSUE

I cant see that image your posted?
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sentinal55
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Message 27 of 56
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Re: Area 15 ISSUE

Can anyone link the tweet can't see you image

 

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Afterburn
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Message 28 of 56
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Re: Area 15 ISSUE

I wouldn't hold your breath on Twitter being any help, from one of their recent messages: "We are sorry to hear that you're having ongoing issues with your internet service. We don't have access to fault information in social media unfortunately."

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andf
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Message 29 of 56
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Re: Area 15 ISSUE

Virgin Media (@virginmedia)

03/01/2019, 14:10

⁦‪@xxxxxx Hi there, We are currently aware of an issue. Our team are working hard to fix this. ^ ZM

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andf
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Message 30 of 56
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Re: Area 15 ISSUE


@Afterburn wrote:

I wouldn't hold your breath on Twitter being any help, from one of their recent messages: "We are sorry to hear that you're having ongoing issues with your internet service. We don't have access to fault information in social media unfortunately."


Yep... I am really not excited; it is quite clear that they have no idea on how to solve it.

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